Technical Service Representative I

About the role

The ideal candidate will support the installation and use of physical building materials, providing technical service to architects, contractors, and distributors. This role does not involve IT, software, or systems support.

Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents and literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors, and other construction professionals.
• Investigate and settle customer service & product complaints diplomatically and professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to sales department.
• Maintain professional conduct.

Requirements

• A minimum of 3-5 years’ experience in the construction industry.
• At least 2 years of experience in technical support of a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry at least 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some of which may be on short notice).
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.

Skills

• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life insurance, AD&D and supplemental insurance

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time position with some international travel required.