Technical Service Representative I

About the role

The ideal candidate will provide technical service to architects, contractors, and distributors, advising on proper material selection for specific applications. They will also review architectural blueprints, details, and specifications, draft specifications and details, prepare technical documents, conduct seminars, investigate/settle customer service & product complaints, handle input/requests from sales/field personnel, identify and forward leads to the sales department, and maintain professional conduct.

Responsibilities

• Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications.
• Review of architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents / literature for architects, engineers, contractors and distributors.
• Conduct seminars for architects, distributors, contractors and other construction professionals.
• Investigate/settle customer service & product complaints diplomatically & professionally within authorized limits.
• Handle input/requests from sales/field personnel and update job file system.
• Identify and forward leads to sales department.
• Maintain professional conduct.

Requirements

• Minimum 3-5 years’ experience in construction industry.
• 2 years in technical support of a building material or product preferred.
• Fluency in 2nd language preferred.
• Physical strength to lift and carry minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities (some of which is on short notice).
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred.

Skills

• Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Qualifications

• High School Diploma; Degree preferred.

Travel

25%, with some International travel required.