Technical Service Representative

About the role

This role is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. The primary function is to diagnose and repair mechanical and electrical issues, perform preventative maintenance, set up devices to print and scan on basic networks, provide basic training to end users, and maintain detailed service records.

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Maintain a clean and professional appearance (yourself and your company vehicle)

Requirements

• High school diploma or equivalent
• Prior Xerox experience preferred
• Prior electrical/mechanical/computer experience preferred

Qualifications

• Must be able to drive long distances to service a device
• Must be able to carry a tool bag weighing up to 30lbs
• Must be able to lift to 100lbs to assemble some device components
• Must be able to move equipment (machines typically have casters) to access components

Skills

• Hands-on mechanical and electrical troubleshooting skills
• Basic networking knowledge
• Customer service and training abilities
• Physical stamina and mobility

Benefits

Not specified

Pay

Not specified

Schedule

Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm. Occasional travel on weekends for manufacturer training. Travel Daily travel between customer locations. Occasional travel to attend training or team meetings.