Technical Service Representative

Description

Founded in 1899, Hood Distribution is a leading wholesale distributor of hardwood lumber, plywood, composite panels, wood finishes, stains, and other specialty building products. With twenty-three locations across the Eastern U.S., we proudly serve retail lumberyards, cabinet shops, millwork houses, furniture manufacturers, and construction professionals. Our customers rely on us to help them transform raw materials into something exceptional. We are seeking a motivated and high-performing Technical Service Representative to join our NEW ALBANY, IN team.

Key Responsibilities

• Work alongside Sales team members to help manage accounts, with a primary focus on technical issues and developing key relationships.
• Instruct customers on how to properly handle and apply various coatings products.
• Develop a deep understanding of customer needs and report back to sales and management to help create a plan to fulfill them.
• Provide sales leads to Sales team.
• Serve as customer’s primary technical contact for any product related problems or issues within the assigned territory.
• Follow up with customers on outstanding issues, complaints, demos, etc.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.

Education/Qualifications

• Bachelor’s degree in Business or related field preferred; or 1–3 years of Wood Coatings Product knowledge.
• Solid knowledge of coatings application.
• Hands-on experience with spray equipment setup, use, and repair.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational, planning, and analytical abilities.
• Ability to set up and repair spray equipment.
• Must hold a valid driver’s license, have a clean driving record, and reliable transportation.

Why Join Hood Distribution?

• Competitive salary.
• Opportunity to represent a well-established, growing market leader.
• Supportive team environment with strong vendor relationships.
• Professional development and training opportunities.

Additional Information

Hood Industries offers a competitive salary and an excellent benefits package including medical, employee assistance program, dental, vision, cancer, life, 401k, flexible spending account, and LTD, available first of the month following completion of one month of continuous full-time employment. Hood Industries requires that applicants provide authorization and consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S. An Equal Opportunity Employer.