Technical Service Representative

Essential Functions

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Maintain a clean and professional appearance (yourself and your company vehicle)

Why You’ll Love It

• You're not stuck at a desk—you're out solving real problems hands-on
• Every day is different, with new challenges and new customers
• You’ll get training and support to keep learning and advancing
• You’re part of a team that values craftsmanship, service, and reliability

Work Environment

• This role primarily operates in a professional office setting, where you'll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines.
• However, as a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments.
• These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.

Physical Demands

• Must be able to drive long distances to service a device
• Must be able to carry a tool bag weighing up to 30lbs
• Must be able to lift to 100lbs to assemble some device components
• Must be able to move equipment (machines typically have casters) to access components

Position Type/Expected Hours of Work

• Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm
• Special circumstances may require the need to work late or on a weekend
• Occasional travel on weekends for manufacturer training
• Occasional travel to attend training or team meetings