Technical Service Representative

About the role

The Technical Service Representative will support Georgia-Pacific Corrugated Packaging's Sheboygan, WI facility, focusing on the Green Bay, WI market. This role involves 80% travel, primarily to customer sites within the Green Bay region.

Responsibilities

• Spend the majority of time on customer production floors, partnering with operations, maintenance, and plant leadership to ensure efficient corrugated packaging operations.
• Build strong relationships with customer stakeholders, aligning on performance expectations and identifying opportunities to improve throughput and consistency.
• Support both national and local business efforts through project management, overseeing design implementation, and ensuring delivery of quality and service.
• Identify and troubleshoot quality or performance challenges by working cross-functionally with the Sheboygan plant and customer teams, driving timely, practical solutions.
• Provide hands-on technical support focused on case erecting, packing, and conveying equipment, helping customers optimize runability, reduce downtime, and improve line efficiency.
• Manage workload effectively with strong time management skills, consistently exceeding expectations.
• Travel approximately 80%, primarily through daily in-market visits across the Green Bay area, supporting ongoing operations, troubleshooting, and project work.
• Utilize Microsoft Office 365 tools and CRM platforms (Microsoft Dynamics) to document activities and track performance.

Qualifications

• Background in manufacturing operations, maintenance, or continuous improvement environments.
• Strong interpersonal and communication abilities, enabling you to establish rapport and earn stakeholder confidence.
• Experience working directly with case packers, case erectors, or automated packaging lines.
• Strong troubleshooting capability with packaging performance on high-speed equipment.
• Corrugated design knowledge and understanding of packaging performance drivers (ECT, board combinations, etc.).

Benefits

Our benefits package includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.