Technical Service Representative

About the Role

The Technical Service Representative will provide our customers with material conversion technology support within Eastman's Biodegradables Technology Division in Kingsport, Tennessee. Our customers serve numerous markets, including the food service and food packaging markets and use conversion technologies such as profile extrusion, foamed sheet extrusion, thermoforming, and injection molding. The successful candidate will be a safety-minded, detail-oriented problem solver with a customer-centric mindset.

Responsibilities

• Promote customer trials and evaluations.
• Understand the customer’s demands and challenges.
• Help develop technical information for customer engagement.
• Knowledgeable about industry-relevant secondary operations.
• Partner with the Product Development team to deliver products that meet market needs and bring value to Eastman.
• Collaborate with cross-functional teams, including Sales, Technology, and Quality Assurance, to develop and implement technical strategies and solutions.
• Stay up to date with industry trends, regulations, and advancements in feed technology, and share relevant information with internal teams and customers.
• Collect and analyze customer feedback and market insights to identify opportunities for product improvement and innovation.
• Provide technical content for product presentations, leaflets, and brochures to support sales and create papers and posters for technical forums.
• Act as a technical advisor to the sales team, and assist with customer inquiries, product positioning, and market development.
• Build and maintain strong relationships with key customers and industry associations.
• Represent the company at industry conferences, trade shows, and technical forums.

Qualifications

• Bachelor’s degree in a technical field required.
• >5 years’ experience in injection molding, extrusion, and other conversion technologies, particularly in biodegradable materials.
• >50% travel while working.
• Knowledge of markets and converters associated with biodegradable food service.
• Strong existing relationships with converters in biodegradable markets.
• Highly motivated self-starter able to work independently with minimal supervision and collaborate across functional teams.
• Clear and effective written and verbal communication skills.
• Strong attention to detail and commitment to high-precision data collection.

Benefits

• Compensation & Incentives: Base pay plus performance-based incentive opportunities that let you share in our success.
• Health & Wellness: Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option. A robust menu of voluntary benefits, including vision, optional life, critical-illness protection, and more. Holistic wellness support: financial-planning tools, family-building assistance, parental leave, and confidential Employee Assistance Program counseling.
• Retirement & Financial Strategies: 401(k) with a company match—plus an additional annual retirement contribution from Eastman.
• Time Away: Eleven paid holidays, one personal day, paid time off, and paid vacation.
• Growth & Development: Access to mentorship, learning resources, and leadership programs.