Technical Service Field Engineer
Brooks Instrument · Hatfield, PA · 3 wk ago
EngineeringFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO etc. Also remove duplicated lines, navigation, cookie, legal, etc. Must preserve all substantive info.
We need to parse the job description.
Let's extract sections:
- About the role: description of company, location, etc. The first paragraph: "Job Description Brooks Instrument ... seeking candidates for Technical Field Service Engineer position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital."
That's about the company. Could be "About the role" or "About the company". We'll use "About the role" as heading.
- Basic Function: "Provide technical assistance to customers, sales representatives, and application engineers both in the factory and at customer locations. Assist the Failure Analysis and Technical Services groups with customer returns, diagnostics, and troubleshooting. Perform field service activities including calibration, training, troubleshooting, installation/startup assistance, and technical support on Brooks Mass Flow Controllers and other Brooks products."
That's responsibilities.
- Successful candidates must have...: "Successful candidates must have a minimum of 2-year degree in engineering technology or an equivalent with 5+ years of experience servicing highly technical or related equipment, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 40%) and great communication and follow through skills."
That's qualifications/requirements.
- Essential Duties And Responsibilities: list bullet points.
- Education And Experience Required Qualifications: list.
- Preferred Qualifications: list.
- Benefits: list.
- Pay: Not mentioned. No pay info. So we should NOT include Pay section.
- Schedule: Not mentioned. No schedule info. So omit.
- Skills: Could be derived from qualifications: excellent customer service skills, strong mechanical aptitude, communication, follow through, etc. But we have separate sections for Requirements, Qualifications, Skills. We need to decide what to put where. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have content for About the role, Responsibilities, Requirements (maybe combine with Qualifications?), Qualifications, Skills, Benefits.
We need to avoid duplication. Let's map:
- About the role: company overview.
- Responsibilities: Basic Function + Essential Duties And Responsibilities (maybe combine). Could be one Responsibilities section.
- Requirements: maybe the "Successful candidates must have..." (minimum 2-year degree, 5+ years experience, etc.) That's requirements.
- Qualifications: Education And Experience Required Qualifications (Associate or bachelor's degree, 5 years experience, etc.) Might overlap with Requirements. But we can separate: Requirements = mandatory experience/skills; Qualifications = education/experience details. However they'd be similar. Could combine into one Qualifications section. But we have both headings allowed. To avoid thin sections, we should combine similar content into fewer substantive sections. The instruction: "Prefer a few substantive sections over many thin ones." So we should maybe have: About the role, Responsibilities, Requirements & Qualifications (combined), Skills, Benefits.
But we need to use headings exactly from list; we can choose which to include. We could include About the role, Responsibilities, Qualifications, Skills, Benefits. That's five sections. Requirements could be merged into Qualifications. Skills could be derived from qualifications but we can still have a Skills section listing customer service, communication, mechanical aptitude, travel willingness, etc.
Let's extract specifics:
From "Successful candidates must have...": minimum 2-year degree in engineering technology or equivalent with 5+ years experience servicing highly technical or related equipment, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 40%), great communication and follow through skills.
From Education And Experience Required Qualifications: Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience. Approximately 5 years of experience supporting or servicing complex technical products involving electronics and/or mechanics. Experience providing customer-facing technical support, including troubleshooting, issue ownership, and communication via phone, email, and directly at customer sites. Ability to diagnose, test, troubleshoot, and service products using electrical schematics, mechanical drawings, and test equipment. Strong written and verbal communication skills, with the ability to communicate professionally and effectively with customers, including during difficult or challenging situations. Proficiency with Windows-based systems and the ability to learn new software applications and service tools. Ability to work independently at customer sites while coordinating with internal technical resources as needed. Ability and willingness to travel domestically and internationally up to approximately 40% based on customer and business needs.
Preferred Qualifications: Experience with automation, controls, or system integration, including PLC-based systems. Familiarity with industrial communication protocols such as Serial (RS-232/RS-485), Ethernet/IP, PROFINET, and EtherCAT. Experience supporting digitally enabled or networked instrumentation. Hands-on field service experience supporting industrial or semiconductor equipment. Background in industrial or semiconductor process equipment or prior experience with Brooks Instrument or similar products.
Benefits: list: Health and dental insurance, Company Paid Life Insurance, Short and Long Term Disability, 401K plan with generous company match, Vacation, personal days and holidays, Continuing education reimbursement program, Flexible spending accounts, The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.
Now we need to output HTML with
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO etc. Also remove duplicated lines, navigation, cookie, legal, etc. Must preserve all substantive info.
We need to parse the job description.
Let's extract sections:
- About the role: description of company, location, etc. The first paragraph: "Job Description Brooks Instrument ... seeking candidates for Technical Field Service Engineer position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital."
That's about the company. Could be "About the role" or "About the company". We'll use "About the role" as heading.
- Basic Function: "Provide technical assistance to customers, sales representatives, and application engineers both in the factory and at customer locations. Assist the Failure Analysis and Technical Services groups with customer returns, diagnostics, and troubleshooting. Perform field service activities including calibration, training, troubleshooting, installation/startup assistance, and technical support on Brooks Mass Flow Controllers and other Brooks products."
That's responsibilities.
- Successful candidates must have...: "Successful candidates must have a minimum of 2-year degree in engineering technology or an equivalent with 5+ years of experience servicing highly technical or related equipment, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 40%) and great communication and follow through skills."
That's qualifications/requirements.
- Essential Duties And Responsibilities: list bullet points.
- Education And Experience Required Qualifications: list.
- Preferred Qualifications: list.
- Benefits: list.
- Pay: Not mentioned. No pay info. So we should NOT include Pay section.
- Schedule: Not mentioned. No schedule info. So omit.
- Skills: Could be derived from qualifications: excellent customer service skills, strong mechanical aptitude, communication, follow through, etc. But we have separate sections for Requirements, Qualifications, Skills. We need to decide what to put where. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have content for About the role, Responsibilities, Requirements (maybe combine with Qualifications?), Qualifications, Skills, Benefits.
We need to avoid duplication. Let's map:
- About the role: company overview.
- Responsibilities: Basic Function + Essential Duties And Responsibilities (maybe combine). Could be one Responsibilities section.
- Requirements: maybe the "Successful candidates must have..." (minimum 2-year degree, 5+ years experience, etc.) That's requirements.
- Qualifications: Education And Experience Required Qualifications (Associate or bachelor's degree, 5 years experience, etc.) Might overlap with Requirements. But we can separate: Requirements = mandatory experience/skills; Qualifications = education/experience details. However they'd be similar. Could combine into one Qualifications section. But we have both headings allowed. To avoid thin sections, we should combine similar content into fewer substantive sections. The instruction: "Prefer a few substantive sections over many thin ones." So we should maybe have: About the role, Responsibilities, Requirements & Qualifications (combined), Skills, Benefits.
But we need to use headings exactly from list; we can choose which to include. We could include About the role, Responsibilities, Qualifications, Skills, Benefits. That's five sections. Requirements could be merged into Qualifications. Skills could be derived from qualifications but we can still have a Skills section listing customer service, communication, mechanical aptitude, travel willingness, etc.
Let's extract specifics:
From "Successful candidates must have...": minimum 2-year degree in engineering technology or equivalent with 5+ years experience servicing highly technical or related equipment, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 40%), great communication and follow through skills.
From Education And Experience Required Qualifications: Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience. Approximately 5 years of experience supporting or servicing complex technical products involving electronics and/or mechanics. Experience providing customer-facing technical support, including troubleshooting, issue ownership, and communication via phone, email, and directly at customer sites. Ability to diagnose, test, troubleshoot, and service products using electrical schematics, mechanical drawings, and test equipment. Strong written and verbal communication skills, with the ability to communicate professionally and effectively with customers, including during difficult or challenging situations. Proficiency with Windows-based systems and the ability to learn new software applications and service tools. Ability to work independently at customer sites while coordinating with internal technical resources as needed. Ability and willingness to travel domestically and internationally up to approximately 40% based on customer and business needs.
Preferred Qualifications: Experience with automation, controls, or system integration, including PLC-based systems. Familiarity with industrial communication protocols such as Serial (RS-232/RS-485), Ethernet/IP, PROFINET, and EtherCAT. Experience supporting digitally enabled or networked instrumentation. Hands-on field service experience supporting industrial or semiconductor equipment. Background in industrial or semiconductor process equipment or prior experience with Brooks Instrument or similar products.
Benefits: list: Health and dental insurance, Company Paid Life Insurance, Short and Long Term Disability, 401K plan with generous company match, Vacation, personal days and holidays, Continuing education reimbursement program, Flexible spending accounts, The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.
Now we need to output HTML with headings and - for lists,
for prose.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO statements etc. At end there is ITW equal opportunity employer paragraphs. Remove those.
Also remove duplicated lines: maybe some repeated content.
Now craft sections:
About the role
Brooks Instrument, an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Technical Field Service Engineer position based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia and Korea, and maintains sales and service offices worldwide. Its high‑tech products serve laboratory and process applications in end markets such as oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a Fortune 200 company with operations in 56 countries, over 50,000 employees, a portfolio of nearly 10,000 active patents, and a focus on leveraging its differentiated business model for solid growth and best‑in‑class margins.
That's about the role.
Responsibilities
- Provide technical assistance to customers, sales representatives, and application engineers both in the factory and at customer locations.
- Assist the Failure Analysis and Technical Services groups with customer returns, diagnostics, and troubleshooting.
- Perform field service activities including calibration, training, troubleshooting, installation/startup assistance, and technical support on Brooks Mass Flow Controllers and other Brooks products.
- Serve as a primary technical point of contact for customers, providing after‑sales support at customer sites and via phone, email, and remote tools.
- Perform on‑site calibration, troubleshooting, installation/startup assistance, and technical service on Brooks products, including billable, warranty, and escalation support.
- Communicate clearly and professionally with customers regarding troubleshooting, findings, corrective actions, and recommendations.
- Provide customer training on Brooks products, software, operation, maintenance, calibration, and troubleshooting, both on‑site and in‑house.
- Collaborate with Failure Analysis on diagnostics, testing, data review, root cause investigations, and failure reporting.
- Work with Engineering and New Product Development to support product validation and provide feedback on serviceability, supportability, tools, and documentation.
- Support the development and improvement of service software, diagnostic tools, test equipment, technical documentation, and training materials.
- When not assigned to customer field service activities, perform in‑house Technical Services responsibilities, including customer support, troubleshooting, testing, training, and Failure Analysis support.
- Maintain strong product knowledge, follow Brooks and customer safety requirements, support continuous improvement initiatives, and work effectively in a team environment.
That's responsibilities.
Qualifications
- Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience.
- Approximately 5 years of experience supporting or servicing complex technical products involving electronics and/or mechanics.
- Experience providing customer‑facing technical support, including troubleshooting, issue ownership, and communication via phone, email, and directly at customer sites.
- Ability to diagnose, test, troubleshoot, and service products using electrical schematics, mechanical drawings, and test equipment.
- Strong written and verbal communication skills, with the ability to communicate professionally and effectively with customers, including during difficult or challenging situations.
- Proficiency with Windows‑based systems and the ability to learn new software applications and service tools.
- Ability to work independently at customer sites while coordinating with internal technical resources as needed.
- Ability and willingness to travel domestically and internationally up to approximately 40% based on customer and business needs.
We could also include the "Successful candidates must have..." but it's similar; we could incorporate into Qualifications or Skills. To avoid duplication, we might merge that into Qualifications as bullet points: minimum 2‑year degree, 5+ years experience, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 40%), great communication and follow‑through skills. However many of those are already covered. To avoid thin sections, we could add a Skills section.
Skills
- Excellent customer service skills
- Strong mechanical aptitude
- Great communication and follow‑through abilities
- Willingness to travel up to 40%
But we already have communication and travel in Qualifications. Might be duplication but okay as separate section focusing on soft skills. However instruction: Prefer few substantive sections over many thin ones. Having Skills section with only 4 bullets might be thin but still substantive. Could combine into Qualifications. But we already have Qualifications with many bullets; adding soft skills there would be fine. So maybe we don't need separate Skills section. Instead we can incorporate those into Qualifications bullets. Let's adjust Qualifications to include those.
Thus Qualifications bullets:
- Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience.
- Approximately 5 years of experience supporting or servicing
- for lists,
for prose. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO statements etc. At end there is ITW equal opportunity employer paragraphs. Remove those. Also remove duplicated lines: maybe some repeated content. Now craft sections:
About the role
Brooks Instrument, an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Technical Field Service Engineer position based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia and Korea, and maintains sales and service offices worldwide. Its high‑tech products serve laboratory and process applications in end markets such as oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a Fortune 200 company with operations in 56 countries, over 50,000 employees, a portfolio of nearly 10,000 active patents, and a focus on leveraging its differentiated business model for solid growth and best‑in‑class margins.
That's about the role.Responsibilities
- Provide technical assistance to customers, sales representatives, and application engineers both in the factory and at customer locations.
- Assist the Failure Analysis and Technical Services groups with customer returns, diagnostics, and troubleshooting.
- Perform field service activities including calibration, training, troubleshooting, installation/startup assistance, and technical support on Brooks Mass Flow Controllers and other Brooks products.
- Serve as a primary technical point of contact for customers, providing after‑sales support at customer sites and via phone, email, and remote tools.
- Perform on‑site calibration, troubleshooting, installation/startup assistance, and technical service on Brooks products, including billable, warranty, and escalation support.
- Communicate clearly and professionally with customers regarding troubleshooting, findings, corrective actions, and recommendations.
- Provide customer training on Brooks products, software, operation, maintenance, calibration, and troubleshooting, both on‑site and in‑house.
- Collaborate with Failure Analysis on diagnostics, testing, data review, root cause investigations, and failure reporting.
- Work with Engineering and New Product Development to support product validation and provide feedback on serviceability, supportability, tools, and documentation.
- Support the development and improvement of service software, diagnostic tools, test equipment, technical documentation, and training materials.
- When not assigned to customer field service activities, perform in‑house Technical Services responsibilities, including customer support, troubleshooting, testing, training, and Failure Analysis support.
- Maintain strong product knowledge, follow Brooks and customer safety requirements, support continuous improvement initiatives, and work effectively in a team environment.
Qualifications
- Associate or bachelor’s degree in engineering technology or a related field, or equivalent experience.
- Approximately 5 years of experience supporting or servicing complex technical products involving electronics and/or mechanics.
- Experience providing customer‑facing technical support, including troubleshooting, issue ownership, and communication via phone, email, and directly at customer sites.
- Ability to diagnose, test, troubleshoot, and service products using electrical schematics, mechanical drawings, and test equipment.
- Strong written and verbal communication skills, with the ability to communicate professionally and effectively with customers, including during difficult or challenging situations.
- Proficiency with Windows‑based systems and the ability to learn new software applications and service tools.
- Ability to work independently at customer sites while coordinating with internal technical resources as needed.
- Ability and willingness to travel domestically and internationally up to approximately 40% based on customer and business needs.
Skills
- Excellent customer service skills
- Strong mechanical aptitude
- Great communication and follow‑through abilities
- Willingness to travel up to 40%