Field Service Engineer

About the Company

Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions allow exploration of life and materials at molecular, cellular, and microscopic levels. With over 11,000 employees at more than 90 locations worldwide, Bruker is a leading analytical instrumentation company committed to meeting customer needs and developing state-of-the-art technologies.

Bruker Nano, a segment of Bruker, provides tools for determining the characteristics of matter and visualizing molecular structures to customers in academic, governmental, life science, materials, and applied industries. Divisions include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

About the Role

Bruker AXS is seeking a Field Service Engineer to install, inspect, repair, and maintain Bruker XRF Spectrometers, including the S8 Tiger, S8 Lion, S8 Dragon, S2 Ranger, S2 Puma, S2 Kodiak, and other legacy systems. Ideal candidates will be located near Buffalo, NY, Syracuse, NY, Cleveland, OH, or generally close to a commuter airport.

Responsibilities

• Install analytical x-ray equipment.
• Analyze malfunctioning x-ray equipment, determine corrective action, replace faulty components, and make necessary adjustments and alignments.
• Perform preventive maintenance according to written procedures.
• Prepare and submit accurate, detailed reports covering all job activities.
• Participate in on-the-job training of field service personnel when required.
• Suggest methods to improve equipment performance and functionality.
• Remain available during normal working hours for immediate reassignment and telephone support between assignments.
• Maintain contact with assigned customers to ensure no unreported problems exist.
• Promote and maintain service contracts in the assigned region.
• Stay up-to-date on new products and product changes to increase capabilities and skills.
• Conduct all field assignments according to service department procedures.
• Perform other tasks as assigned by manager or supervisor.
• Travel to customer locations 75% or more of the time.

Requirements

• Demonstrated ability to analyze, diagnose, and repair complex equipment problems efficiently.
• Ability to communicate effectively in a professional manner with internal and external customers.
• Excellent customer relations skills and the ability to make timely, effective decisions.
• Familiarity with the operation and use of standard electronic test equipment.
• Familiarity with the use of personal computers.
• AA degree in electronics or equivalent experience.
• Military training in advanced electronics preferred but not required.
• Three years of previous service experience installing and repairing complex electronic systems.
• Ability to travel extensively by air and car, domestically and internationally if needed.

Pay

The estimated base salary range for this full-time position is between $63,900 and $113,500. The base salary depends on factors such as education, training, experience, geographic location, skills, competencies, job-related knowledge, and travel requirements. Full-time employees may also be eligible for a performance-related incentive.

Benefits

• 401(k) with company match.
• Employee stock purchase plan.
• Medical and dental plans.
• Life insurance.
• Short-term and long-term disability insurance.
• Employee assistance program.
• Paid time off, including vacation, sick time, and holidays.