Field Service Engineer

Location: Greater Hackensack, NJ (Remote/Home-Based)

About the Role

We are seeking a motivated Field Service Engineer to support customers throughout New Jersey. This is a home-based position where you'll work independently while receiving the support of an experienced technical team. Every day is different. One day you may be calibrating precision testing equipment, the next installing a new system or troubleshooting a customer's critical production issue. You'll become the trusted technical expert our customers depend on to keep their equipment operating at peak performance.

Responsibilities

• Travel to customer facilities to perform:
  • Preventive maintenance
  • Equipment calibration
  • Troubleshooting and repairs
  • Installation and commissioning of new systems
• Diagnose mechanical, electrical, and software-related issues.
• Provide customers with technical guidance and hands-on training.
• Complete accurate service documentation, field reports, and expense reports.
• Maintain a high level of professionalism and customer satisfaction during every service visit.
• Follow all company and customer safety procedures.
• Support customers throughout New Jersey, with occasional travel to other regions as business needs require.

Travel: Daily travel throughout New Jersey. Routine overnight travel is approximately 10%, with occasional additional travel outside the region for training, customer support, or special projects.

Requirements

• Associate's or Bachelor's degree in Engineering Technology, Electronics, Mechanical Engineering, Mechatronics, or a related technical field.
• Military technical experience or trade school training may be considered in place of a degree.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read electrical schematics and mechanical drawings.
• Comfortable working with Windows-based computers and technical software.
• Excellent organization, communication, and customer service skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Previous field service experience.
• Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment.
• Experience with materials testing systems.
• Experience delivering technical training to customers in both hands-on and classroom settings.
• Industrial automation or controls experience.

Benefits

At Instron, you'll work for a global technology leader while enjoying the flexibility and independence of a home-based field position. We invest heavily in technical training and professional development, giving our engineers the tools they need to succeed throughout their careers. You'll have the opportunity to support leading companies across industries including aerospace, medical devices, automotive, consumer products, pharmaceuticals, and higher education, helping them ensure the safety and quality of the products used around the world.

Pay

This position has a starting salary range of $38 to $44 per hour. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications.