Technical Service Engineer

About the role

We are seeking a highly skilled Technical Service Engineer who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.

Responsibilities

• Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
• Understands and articulates PCB chemical functions and related process requirements to customers
• Performs regular health checks and process audits for various production processes at customers sites, generates reports and reviews with end users
• Aids with regular lab testing functions/analysis with customer lab personnel and provides training, when necessary, on best practice functions, tests and analysis
• Troubleshoots and diagnoses equipment and/or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes
• Adheres to plant and corporate safety policies
• May assist in other areas or perform other duties as required by fluctuating business needs
• Collaborates with territory Account Manager and Business Director
• Is an expert and steward for customer final product quality using MacDermid products
• Identifies opportunities for growth at all customer locations
• Aids with the monitoring and control of on-hand inventory at customer site

Requirements

• Bachelors (required) or Masters (preferred) in Chemistry or related field
• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
• Six Sigma knowledge would be good but not required, company training available

Qualifications

• Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes
• Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively
• Communication Skills: Excellent verbal and written communication for customer interactions and reporting
• Project Management: Ability to manage technical projects and trials from start to finish
• Data Analysis: Proficiency in analyzing performance data and drawing actionable insights
• Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office

Skills

• Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes
• Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively
• Communication Skills: Excellent verbal and written communication for customer interactions and reporting
• Project Management: Ability to manage technical projects and trials from start to finish
• Data Analysis: Proficiency in analyzing performance data and drawing actionable insights
• Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office

Benefits

• Generous performance related bonus plan
• 401(k) plan with company matching
• Life Insurance
• Medical Insurance
• 9 holidays

Pay

The typical base salary range for this position is anticipated to be between $95,000 and $143,000 annually.

Schedule

Flexible schedule to accommodate travel and customer needs.