Technical Service Engineer

About the role

The Technical Service Engineer at Carboline provides hands-on technical support to both internal and external customers. This role involves partnering closely with Sales, R&D, and Marketing to deliver product expertise, troubleshoot field challenges, and support overall business growth.

Responsibilities

• Develop strong technical expertise in Carboline products, including performance, properties, and application methods.
• Assess product strengths and limitations to recommend effective solutions across applications.
• Represent Carboline in industry organizations (e.g., NACE/AMPP, SSPC) and stay current on industry trends.
• Support regional sales strategies and key initiatives, including TAM and Managed Services (advanced level).
• Champion company safety, quality, and compliance standards.
• Serve as a technical expert for assigned product lines, supporting sales efforts and customer engagements.
• Partner with Sales to deliver presentations, provide system recommendations, and support field opportunities.
• Train sales teams, customers, and specifiers on product performance and best practices.
• Collaborate with Sales, R&D, and Marketing on product development, improvements, and positioning.
• Troubleshoot product and application issues, partnering with Sales to investigate and resolve concerns.
• Document findings, communicate insights to internal stakeholders, and support corrective action.
• Conduct job site inspections as needed (level-dependent).
• Track and drive timely resolution of technical service reports and open issues.

Requirements

• 4-year technical degree or equivalent experience
• Technical Service and/or coatings experience preferred
• NACE CIP certification preferred (Level 2+ for advanced candidates) or ability to obtain
• Strong problem-solving and customer-facing skills
• Ability to travel up to 20% as needed
• Physical Requirements: Ability to lift up to 75 pounds, exposure to chemicals including: amines, polyamides, isocyanates, epoxies, alkyds, acrylics, and inorganic compounds, Use of required personal protective equipment (PPE)
• Must pass respirator medical evaluation and pulmonary function testing per OSHA requirements

Qualifications

Commensurate with experience.

Skills

• Technical expertise in Carboline products
• Problem-solving and customer-facing skills
• Ability to travel
• Physical stamina and ability to handle chemicals

Benefits

Comprehensive benefits package including affordable benefits, a company match 401K plan, and a retirement pension plan.

Pay

Competitive salary based on experience and qualifications.

Schedule

Variable schedule to accommodate travel and customer needs.

Who We Are

Carboline is a St. Louis-based coatings manufacturer with a global reach. Founded in 1947, Carboline produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. As part of RPM International Inc., a $7.6 billion, multinational company, Carboline is a leader in specialty coatings, sealants, building materials, and related services. Carboline is committed to a safe and clean work environment and offers a team atmosphere that fosters cooperation and creativity.

What We Offer

• Team atmosphere fostering cooperation and creativity
• A management team committed to employee development
• Opportunity for growth and unlimited earnings potential
• Comprehensive benefits package including affordable benefits, a company match 401K plan, and a retirement pension plan
• Equal Opportunity Employer