Technical Service Engineer
About the role
We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.
Responsibilities
- Customer Support: Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
- On-Site Service: Conduct customer visits to support product trials, installations, and performance evaluations.
- Product Expertise: Act as a subject matter expert on product performance and application processes.
- Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
- Problem Resolution: Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
- Documentation: Prepare detailed reports on technical findings, trials, and recommendations.
- Market Feedback: Gather insights on customer needs and market trends to support product development and innovation.
Requirements
We are seeking a candidate with the following qualifications:
- Strong understanding of specialty chemicals, formulations, and application processes.
- Ability to diagnose and resolve technical issues quickly and effectively.
- Excellent verbal and written communication for customer interactions and reporting.
- Ability to manage technical trials and service projects from start to finish.
- Proficiency in analyzing performance data and drawing actionable insights.
- Familiarity with CRM systems, technical documentation tools, and Microsoft Office.
Qualifications
The typical base salary range for this position is between $78,906 to 118,358.
Benefits
In addition to a competitive base salary, you will also participate in a generous performance-related bonus plan. You will also receive a 401(k) plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays.
Pay
The typical base salary range for this position is between $78,906 to 118,358.
Schedule
The schedule for this position is typically full-time.