Technical Service Dispatch

About the role

The Technical Specialist – Service Dispatch will play a critical role in supporting service center operations by coordinating schedules between engineers and customers alongside the Service Center Manager. This position ensures efficient customer support for FANUC products within the service center region. Through effective influence and cross-functional coordination of resource management, the Technical Specialist will support the alignment of service center activities with company-wide goals and objectives while fostering a collaborative and customer-focused team environment. This role can serve as a pathway into field service management or other support roles.

Responsibilities

• Coordinate with Supervisor/Manager to schedule resources and materials to perform Field Service work
• Communicate with customers to determine scope of work details and site schedules
• Able to research parts and technical documents for supporting engineers
• Coverage of responsibilities, activities and schedules with Manager and/or Supervisors of Field Service to ensure complete customer satisfaction, proper billing, and retrieval of POs from customers
• Help to ensure the company/customer service activities are properly documented and tracked through entering and tracking service tickets (Oracle - Service Request) and familiarity with CRM/call center platform (Five9)

Requirements

• Associate degree in engineering, technical discipline or related, Electrical Technician Diploma, or equivalent relevant experience
• Experience using computerized business systems, PC based, including MS-Office, etc.
• Knowledge of company policies/procedures
• FANUC product knowledge

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

N/A

Pay

TBD

Schedule

TBD

Benefits

N/A

Application Instructions

N/A

Equal Opportunity Employer

Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments. Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today.

Good luck—and thank you for your continued dedication to FANUC America.

Sponsorship

N/A