Technical Service Coordinator

About the role

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining.

Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organizations and manufacturing facilities. Around the globe, more than 190 service centers and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand.

Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. People. Passion. Performance. It is these three success factors that make KSB the company it is today. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Responsibilities

• Execute all work in accordance with KSB and GIW Industries Inc. policies and procedures.
• Ensure all work is carried out in a clean and safe environment.
• Review and interpret service orders and JDS forms for product specifications such as scope of work and special instructions and requirements from the customer.
• Interpret GIW/KSB and vendor engineering drawings and communicate information to the shop floor in a clear and concise manner.
• Prepare detailed condition reports for quote generation, work instructions and transmittal to customers.
• Continual coordination and interaction during all stages with Service and Operations Manager, shop personnel, sales and vendors to ensure customer expectations are met.
• Aid and lead in the disassembly/assembly of various rotating equipment in accordance to the correct procedures.
• High level of customer contact and communication. Excellent customer and team communications skills.
• Schedule and coordinate jobs and projects from start to finish both in ERP systems and on shop floor. Ability to multi-task while maintaining control over projects.
• Use ERP systems to capture relevant time entries. Use ERP systems to set up operation steps and job tasks for disassembly/repair processes. Use ERP systems to create repair bill of material, release purchase requisitions to initiate expediting process with the relevant purchasing department.
• Quote gearbox, pump repairs, machine shop, fabrication, field service, power generation, industrial wastewater, municipal and general industrial projects.
• Responsible for coordinating with purchasing to obtain and organize parts and materials pricing for quoting assigned jobs. Communicate with vendors to obtain the fastest turnaround time on parts and material pricing.
• Aid in implementing department goals. Assist and train fellow employees with daily functions when required.
• Compile and complete internal technical repair work scopes, mark up drawings, vendor and customer RFQ, quality control plans and customer condition reports.
• Liaison with GIW/KSB vendors to assist with obtaining pricing and availability of spares and services for service related jobs. Schedule and manage job flow through the entire process.
• Aid in expediting repair turn around efficiently to achieve on time delivery and accuracy.
• Perform other duties as assigned.

Requirements

• 5 to 8 years’ experience in an industrial environment with mechanical and technical aptitude to include the ability to read and interpret drawings.
• Familiarity and understanding of the different pump designs, pump components and other rotating equipment.
• Familiarity and understanding of different shaft seals and sealing plans, to include mechanical seals and packing.
• Familiarity and understanding of different bearings and bearing arrangements to include Babbitt bearing and roller bearings.

Qualifications

• Preferred: Bachelor’s degree in engineering, or related technical field with 2-3 years’ experience.
• Alternative: Two-year degree in a technical or mechanical field with 3-5 years’ experience or 5 to 8 years’ experience in a custom manufacturing or service environment.

Skills

• Excellent verbal and written communication skills.
• Must be multi-task oriented, dependable, ethical, responsive, and able to manage stress and adapt to change within a fast-paced environment.
• Excellent organizational skills.
• Ability to work well in a team environment.
• Patience and proven problem-solving skills.
• The ability to manage service quotations and orders processes.
• The ability to participate on cross-functional teams.
• The ability to prioritize work based on urgency.
• Technical writing skills are mandatory to manage writing technical reports describing condition, repairs and failure analysis.
• The ability to convey pictorially, verbally and in writing detailed assessment of equipment and failure modes.
• Excellent understanding of measuring units and the ability to convert metric and imperial units.
• Strong understanding of bearing fits, gearing, failure analysis, and repair methods.
• Computer skills – ERP (SAP/C4C, Oracle, CRM, etc.), Microsoft (Outlook, Word, Excel, SharePoint), Adobe and AutoCad.
• Understanding of business flow in a service and/or manufacturing environment.

Benefits

Primary language required English. Bilingual candidates in Spanish or German encouraged.

Pay

TBD

Schedule

TBD

Company Information

• KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
• This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
• KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Equal Opportunity Employer

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Contact Information

For more information about this position, please contact [Contact Name] at [Contact Email] or [Contact Phone Number].