Service Coordinator

About the role

Trek Development Group is a Pittsburgh-based real estate development firm specializing in innovative and sustainable communities. The Service Coordinator plays a crucial role in supporting residents, enhancing the community, and fostering positive relationships with external agencies.

Responsibilities

• Support residents in upholding lease obligations and preventing eviction
• Enhance the resident experience and quality of life
• Build strong relationships with community-serving institutions
• Coordinate and support on-site service providers
• Conduct outreach to external agencies
• Outreach to residents to build positive relationships and connect them to each other
• Serve as the primary liaison to the Resident Council
• Provide direct support to residents by connecting them with external resources
• Participate in annual unit inspections
• Champion the community’s Hospitality Covenant
• Follow up on referrals and manage resident services activity
• Plan and host regular community gatherings
• Develop resident leaders and encourage resident-led initiatives
• Lead a lease education and eviction prevention program
• Submit a written summary of urgent incident follow-ups
• Compile monthly and annual reports
• Attend property management team meetings
• Maintain accurate case notes, data entry, and service records

Requirements

• Bachelor’s degree in a helping profession required; Master of Social Work preferred
• Minimum 2–3 years of experience in supportive services, case management, social work, community outreach, or related roles—preferably in affordable housing, property management, or nonprofit settings
• Proven experience coordinating resident services and collaborating with external agencies and community partners
• Demonstrated ability to engage diverse populations and support residents facing housing stability, financial, or social challenges
• Experience planning and facilitating community events, educational workshops, or resident leadership initiatives
• Familiarity with lease compliance, eviction prevention, and housing regulations is highly desirable
• Strong communication, conflict resolution, and organizational skills

Qualifications

• Must have the ability to move around the building or site
• Travel required to property sites
• Must work under deadlines and meet deadlines
• Must be able to move equipment weighing up to 20 pounds across site

Skills

• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of lease compliance, eviction prevention, and housing regulations

Benefits

• Equal opportunity employer

Pay

• Competitive salary commensurate with experience

Schedule

• Full-time position

Contact

To apply, please visit our website at http://trekdevelopment.com. For more information on Trek Development Group, visit our website at http://trekdevelopment.com.

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