Technical Service Care Associate (On-Site or Remote)

Responsibilities

• Owns the customer experience from beginning to end for Technical Services reported issues
• Acts as Liaison with management and our customers
• Provides dedication to improve customer service and business productivity
• Proactively reaches out to customers regarding the current standing of reported issues (ticket statuses)
• Provides excellent and timely customer service through phone, email, and chat
• Ensures utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
• Works to improve customer satisfaction throughout the Technical Services issue resolution process

Desired Skills and Experience

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Demonstrated experience in customer phone service
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Ability to work rotational weekend/holiday call
• Passion for energy savings
• Maintains positive relationships with customers
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills
• Works across / with organization Teams

Pay

$26—$29.50 USD
Compensation is based on factors including level of experience, skillset, qualifications, and location.

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change