Technical Support Associate (US)

Responsibilities

• Prepare, configure and ship XR hardware and related equipment to customers.
• Cook up hardware logistics and maintain inventory readiness, ensuring equipment is organized, functional, and ready for customer deployments.
• Provide first-level technical support and communicate professionally with customers, partners, and internal teams to ensure timely issue resolution and a high-quality support experience.
• Troubleshoot Windows, account, connectivity, and device-related issues.
• Support customer onboarding sessions, workshops, and hardware installations remotely and, where required, onsite at customer locations.
• Manage assigned operational tasks independently while collaborating closely with colleagues across our global teams in Germany and India.

Qualifications

• Available to work part-time (approximately 10–20 hours per week), whether alongside a degree program or other professional activities.
• Solid technical knowledge of IT systems, including hardware and software, with a strong interest in XR technologies.
• A positive, customer-oriented personality with a professional, service-oriented mindset and a commitment to delivering an excellent customer experience.
• Strong communication skills in English and confidence when interacting with customers, partners, and internal stakeholders.
• Excellent organizational skills with an independent, reliable, and proactive working style.
• A hands-on mentality, high quality standards, and motivation to contribute to a dynamic international team.

About us

realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Customers include several major, well-known companies such as Bayer, Cytiva, GEA Group, Lonza, Roche, Sartorius, SKAN or ZEISS.