Technical Service Account Manager

About the role

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences, partnering with customers to deliver sustainable, science‑based innovations. This remote position (based in the United States) is part of a collaborative, technically rigorous, and customer‑focused team. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You'll Make a Difference

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
• Collaborate with sales teams during customer meetings, trainings, and onsite visits
• Serve as an internal technical expert on assigned product lines, applications, and limitations
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
• Analyze process and laboratory data to identify improvement opportunities and make recommendations
• Develop tools or models to enhance data analysis and technical decision‑making
• Deliver customer training on product selection, application, and optimization
• Provide post‑sale technical troubleshooting during product testing and implementation
• Support account planning and identify business development opportunities from a technical and commercial perspective

What Makes You the Right Fit

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
• 3-5 years of experience in a Carbohydrate Processing environment
• Strong analytical and problem‑solving skills with the ability to interpret technical data
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
• Customer‑focused mindset with strong relationship‑building skills
• Self‑motivated and results‑oriented, able to work independently
• Strong organizational skills and ability to prioritize in a dynamic environment
• Ability to collaborate effectively across Sales, Marketing, and R&D
• Willingness to travel 50% or more

How Would You Stand Out?

• Hands‑on experience supporting fermentation or enzyme‑driven industrial processes
• Prior success in a customer‑facing technical or application support role
• Ability to translate complex technical insights into clear, actionable customer recommendations

Benefits

• Medical, dental, and vision coverage
• 401k plan
• Vacation and holidays
• 16 weeks paid parental leave (maternity and paternity)
• Annual bonus plan
• Training opportunities and learning and development programs from day one