Technical Service Account Manager

About the role

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, science‑based innovations that elevate everyday products. This role is based in the United States and is a remote position. You will be part of a collaborative, technically rigorous, and customer‑focused team where deep expertise and strong partnerships drive meaningful impact.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
• Collaborate with sales teams during customer meetings, trainings, and onsite visits
• Serve as an internal technical expert on assigned product lines, applications, and limitations
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
• Analyze process and laboratory data to identify improvement opportunities and make recommendations
• Develop tools or models to enhance data analysis and technical decision‑making
• Deliver customer training on product selection, application, and optimization
• Provide post‑sale technical troubleshooting during product testing and implementation
• Support account planning and identify business development opportunities from a technical and commercial perspective

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
• 3–5 years of experience in a Carbohydrate Processing environment
• Strong analytical and problem‑solving skills with the ability to interpret technical data
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
• Customer‑focused mindset with strong relationship‑building skills
• Self‑motivated and results‑oriented, able to work independently
• Strong organizational skills and ability to prioritize in a dynamic environment
• Ability to collaborate effectively across Sales, Marketing, and R&D
• Willingness to travel 50% or more

Preferred qualifications

• Hands‑on experience supporting fermentation or enzyme‑driven industrial processes
• Prior success in a customer‑facing technical or application support role
• Ability to translate complex technical insights into clear, actionable customer recommendations

Benefits

• Training opportunities and learning and development programs from day one
• Medical, dental, and vision coverage
• 401k plan
• Vacation and holidays
• 16 weeks paid parental leave (maternity and paternity)
• Annual bonus plan