Technical Service Account Manager

Job Summary

Looking for a role that challenges you while making an impact on products people use every day? IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, science-based innovations that elevate everyday products.

About the Role

The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
• Collaborate with sales teams during customer meetings, trainings, and onsite visits
• Serve as an internal technical expert on assigned product lines, applications, and limitations
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
• Analyze process and laboratory data to identify improvement opportunities and make recommendations
• Develop tools or models to enhance data analysis and technical decision-making
• Deliver customer training on product selection, application, and optimization
• Provide post-sale technical troubleshooting during product testing and implementation
• Support account planning and identify business development opportunities from a technical and commercial perspective

Requirements

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
• 3-5 years of experience in a Carbohydrate Processing environment
• Strong analytical and problem-solving skills with the ability to interpret technical data
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred

Qualifications

• Customer-focused mindset with strong relationship-building skills
• Self-motivated and results-oriented, able to work independently
• Strong organizational skills and ability to prioritize in a dynamic environment
• Able to collaborate effectively across Sales, Marketing, and R&D
• Willingness to travel 50% or more

Skills

• Hands-on experience supporting fermentation or enzyme-driven industrial processes
• Prior success in a customer-facing technical or application support role
• Ability to translate complex technical insights into clear, actionable customer recommendations

Benefits

• Training opportunities
• Learning and development programs from day one
• Benefit package including medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity), and an annual bonus plan

Pay

Commensurate with experience

Schedule

Remote position