Technical Sales Support (Baton Rouge)

Wavetronix is seeking an Applications Specialist to join our team in Jackson, MS. The role involves helping customers with technical issues, installing, training, and supporting new and existing products. Key responsibilities include:

1. Master installation and configuration of Wavetronix core products
2. Demonstrate and troubleshoot Wavetronix products
3. Build positive relationships with customers
4. Provide technical training (up to 10 people)
5. Give technical presentations
6. Review plans and design Wavetronix products into projects
7. Conduct technical site surveys
8. Provide service and customer support
9. Help manage on-site installations/configurations
10. Diagnose errors and determine solutions
11. Document processes and produce trip reports
12. Cooperate with the team and share information
13. Comprehend customer requirements and make recommendations
14. Keep track of projects and support cases in CRM
15. Have a basic understanding of networking
16. Able to work flexible shifts and adapt to changing schedules

Preferred qualifications include:

• 3+ years in technical sales
• Self-starter
• Ability to execute presentations to large groups
• Ability to travel 50% or more in a month

To succeed in this role, candidates should exhibit Wavetronix core values such as People First, Growth Mindset, and Innovation Driven. They should also possess the following core competencies:

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customers
• Comprehend customer requirements and make appropriate recommendations to clients
• Effectively communicate and cooperate with Technical Services

The successful candidate will progress through milestones including:

• 3 Month Milestones: Understand company values, demonstrate troubleshooting skills, and build positive relationships
• 6 Month Milestones: Master installation and configuration, demonstrate troubleshooting abilities, and demonstrate knowledge of non-core product line
• 12 Month Milestones: Install, configure, troubleshoot, and demonstrate all Wavetronix products, learn intersection and controller cabinet operations, and perform at least 5 solo technical customer visits

About Wavetronix:

We are leaders in Radar technology within the Intelligent Traffic Industry. Our ideal Applications Specialists can work with various stakeholders, including roadside technicians, city planners, and engineers. Candidates must be able to communicate effectively via email, phone, and in person. They should be willing to get their hands dirty and solve customer problems, document solutions, and teach others.

Company Culture:

At Wavetronix, we believe in fostering rewarding careers and personal development. We create innovative technologies to make roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation, solving complex challenges, and striving to change how our customers address their issues. We have grown significantly over the past 25+ years and continue to invest in long-term growth, creating more opportunities.

If you share our values and have the necessary education and experience, we encourage you to apply. Wavetronix is an equal opportunity employer committed to diversity and inclusion.