Technical Sales Support Manager

What You’ll Do (Day-to-Day)

• Lead and develop a high-performing Technical Sales Support (TSS) team
• Act as escalation point for complex HVAC technical issues, application support, and customer concerns
• Provide expert support on ERV systems, HVAC design, system sizing, and product selection
• Partner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutions
• Oversee order accuracy, technical documentation, and after-sales support
• Drive CRM case management, ERP utilization, and process improvements
• Manage RMA (Return Material Authorization), warranty support, and root cause analysis
• Deliver technical training, ventilation workshops, and product education (in-person & virtual)
• Support trade shows, industry events, and channel partner enablement
• Contribute to new product development (NPD) and continuous improvement initiatives
• Monitor market trends, competitor products, and HVAC industry developments

Hours & Flexibility

• Full-time, salaried position
• Standard business hours with flexibility based on business needs
• Occasional travel for training, field support, and industry events

Benefits (Day One Access)

• Medical, Dental, Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) + Holidays
• Flexible work environment
• Professional development & training opportunities
• Collaborative, people-first culture

Who Technical Sales Support Managers Are

• Strong leaders who develop teams and drive accountability
• Experts in HVAC systems, ERV applications, and technical problem-solving
• Customer-focused with a service-first mindset
• Skilled at balancing strategy and hands-on execution
• Excellent communicators who can translate technical concepts clearly
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Collaborative and effective across cross-functional teams

Requirements

• Bachelor’s degree in Mechanical Engineering or related technical field
• 6+ years of leadership experience in technical support, application engineering, or HVAC
• Strong background in HVAC systems, psychrometrics, and system sizing
• Experience supporting distributors, contractors, engineers, and sales teams
• Proficiency with CRM systems (Microsoft Dynamics preferred) and ERP systems
• Strong communication (written & verbal) and problem-solving skills
• Mechanical manufacturing experience preferred
• Ability to pass background check and drug screening