Technical Sales Support

About the role

This position is responsible for inside sales and technical service, working in concert with the Technical Services Manager. The role includes outside sales responsibility with designated national and OEM accounts not currently covered by the field sales group. This individual also represents Harris on certain CGA committees as assigned. The position is based in Gainesville, GA and reports to the Manager of Specialty Products.

Responsibilities

• Increase sales of Harris products through internal customer calls and external representation with OEM customers.
• Improve on-time shipments of product through internal follow-up and completion of ISO documents.
• Achieve sales results with assigned customers to meet or exceed the annual sales budget.
• Make structured sales calls to assigned OEM and National Account customers.
• Generate additional sales leads through inside sales efforts.
• Compile market information for the spec gas, medical, and manifold markets.
• Develop customer relationships and distribution channels to support continued growth of specialty products.
• Provide technical support to outside sales and customers on all Harris equipment products.
• Train customers on Harris products and capabilities.
• Keep travel and expense costs at or below the annual budget.

Key Accountability Metrics

• Increased sales of specialty and industrial products through the distribution channel, measured in monthly executive summaries and sales reports.
• Increased sales of specialty and industrial products through the OEM channel, measured in monthly executive summaries and sales reports.
• Increased customer satisfaction as measured in monthly on-time shipment metrics.
• Completion of monthly sales calls confirmed on executive summaries submitted monthly.
• Increased sales through inside sales and technical service duties as reported on monthly sales reports.
• Continuous compilation of market data used to target specific customers and applications for Harris equipment sales.
• New relationships developed with existing customers and new customers, measured by increased orders specific to those accounts.
• Increased support for field sales activities and their interaction with distributors and end-users.
• Increased customer knowledge of Harris products and equipment through distributor training with key accounts.
• Utilization of computer, phone, databases, and other tools to complement day-to-day activities interacting with customers and internal personnel.
• Meeting of budget goals for travel and expenses.

Requirements

• 2-4 years’ experience in a field related to gas pressure and flow control equipment.
• High School diploma.
• Working knowledge of ERP as related to inventory, production, and customer service.
• Working knowledge of Microsoft Word and Excel.

Preferred Qualifications

• 2-year degree in a science or engineering related field.