Technical Sales Support

In this exciting and challenging role, you will be learning and growing while becoming an integral part of our Sales organization. The successful candidate will support Evenlite and its associated companies as we continue to grow in product line and industry market share. We provide an amazing, employee-centric work culture, entertainment and travel events, and a full benefits package including tuition reimbursement.

About the Role

We are seeking a highly motivated individual with proven presentation skills and demonstrated effective sales methods. As a Technical Support Sales Engineer, you will support the National Sales Managers’ efforts through technical training, developing technical documentation, and assisting with customer needs. You will build excellent client relationships and drive sales results using your technical sales expertise to help customers realize their business goals with product solutions.

Responsibilities

• Technical Aspects
  • Learn our full product line and capabilities to become a technical expert in lighting industry controls and inverters.
  • Create and/or revise technical support documentation.
  • Handle customer inquiries regarding technical issues, including designs and layouts.
  • Transfer industry, technical, and product knowledge to customers, sales representatives, and employees.
  • Maintain involvement in turnkey projects, demonstrations, and other related customer projects to meet deadlines and budgets.
  • Recommend product modifications to meet application requirements; provide alternate solutions.
  • Possess and maintain an in-depth knowledge of the emergency lighting industry and product lines offered by the company.
• Support Aspects
  • Develop standard presentations, sales support materials, and certified AIA training programs.
  • Technical writing, including product specifications for job submittals, product manuals, technical briefs, and start-up documentation.
  • Provide technical support and training via phone, email, MS Teams, and in-person meetings for company products: answer technical inquiries, diagnose reported problems or configuration issues, recommend solutions, and follow issues through to resolution or escalation.
  • Prepare and deliver technical presentations to explain products and services to customers.
  • Travel to perform training and customer consultations to determine needs and solutions.
  • Attend trade shows as necessary.
• Sales Aspects
  • Assist in the development of formal sales proposals.
  • Collaborate with National Sales Managers to set up and operate products for customer demonstrations and evaluations.
  • Work with customers and engineers to ensure equipment meets system requirements.
  • Communicate with the sales team to understand consumer demands and offer sales support where necessary.
  • Establish and grow relationships with clients to strengthen the Evenlite brand.

Requirements

• BS/BA degree in Engineering or Business or equivalent work experience.
• Innovative approach to problem-solving and ability to thrive in a results-based environment.
• Effective closer with mechanical/technical aptitude and familiarity with lighting controls.
• 3+ years of technical sales experience.
• Competitive knowledge including solutions, technology, and product offerings.
• Understands and is conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities, and threats.
• Excellent written and verbal communication skills, great listening, and presentation skills.
• Ability to work effectively and add value as a team member.
• Basic troubleshooting skills.
• Ability to perform tasks with moderate supervision.
• 30% travel expected; ability to pivot and adjust arrangements on short notice.
• Maintain professionalism when entertaining clients.

Preferred Qualifications

• Previous outside sales experience with manufactured equipment.
• Electrical applications (circuitry) or lighting experience.

Physical Demands

• Able to bend, squat, twist, climb stairs, and lift.
• Frequently required to walk, sit, stand, talk, and hear with occasional bending, stooping, crouching, and kneeling.
• Regularly required to use hands and fingers.
• Duties involve use of computer software and equipment that require regularly sitting for extended periods and repetitive hand movements.
• Ability to occasionally lift and move objects up to 30 lbs.

Benefits

• Full benefits package including tuition reimbursement.
• Entertainment and travel events.
• Employee-centric work culture.