Technical Sales Support

About the role

Join our team as a Technical Sales Support professional and play a pivotal role in bringing complex, custom-engineered machinery to life. In this highly collaborative position, you’ll bridge sales, engineering, production, and customers—ensuring projects move seamlessly from quote to shipment. If you thrive in a fast-paced, detail-driven environment where technical knowledge meets customer partnership, this is your opportunity to make a measurable impact.

Responsibilities

• Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project Engineers in promoting blow molding machinery and systems.
• Support the quoting process by conducting research, providing specialized information, and creating engineering requests for special machine features.
• Maintain and update the configuration database on the mainframe.
• Convert sold machine orders into Machine Order Specification Sheets (MOSS) and lead MOSS meetings with engineering and production teams.
• Provide regular status updates on machine orders, including timeline-specific work in progress and projected completions.
• Communicate project updates between engineers, sales, and customers, including Gantt charting and major milestones.
• Serve as liaison between engineering and customers for time-sensitive approvals on machine layouts and revisions.
• Coordinate machine acceptance, including scheduling, preparing materials, and facilitating customer arrival.
• Support customers and salespeople throughout the machine acceptance process.
• Coordinate with materials department for shipping arrangements and confirm costs and tracking with customer locations.
• Establish and maintain post-acceptance punch lists for handling prior to shipment.
• Assign CSM numbers to track customer supplier components while in-house.

Requirements

• Associate’s degree or two (2) year technical degree; or two (2) to three (3) years related experience and/or training; or an equivalent combination of education and experience.
• Experience in technical sales support, project coordination, or manufacturing preferred.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office; experience with ERP systems and project tracking tools is a plus.

Benefits

• Full medical, dental, and vision coverage.
• Life, short-term, and long-term disability insurance.
• Tuition assistance.
• Paid holidays and competitive vacation package.
• 401(k) with company match and profit sharing.
• Performance-based increases.
• Path for continued training and development.

Bekum America Corporation offers a total compensation package that emphasizes the health and wellbeing of our diverse workforce, and encourages work-life balance.