Technical Sales Specialist Wood Veneer

Oakwood Veneer Company is seeking a full-time Technical Customer Service & Sales Specialist to join our team at our headquarters in Troy, Michigan. This is an on-site position working Monday through Friday from 8:30 AM to 5:00 PM in a professional office and manufacturing environment.

About the role

This role combines technical customer support, inside sales support, manufacturing collaboration, and customer relationship management. You will work directly with customers while partnering internally with operations and production teams to support quality, product performance, and long-term customer success.

This position is ideal for someone who enjoys solving technical problems, helping customers succeed, and becoming a true product expert in a specialized manufacturing environment. Extensive paid training will be provided during onboarding to help build a full understanding of Oakwood Veneer's products, systems, manufacturing processes, and technical support approach.

Responsibilities

• Provide technical customer support and product guidance by responding to customer questions, troubleshooting veneer application and performance concerns, recommending solutions, and helping customers select the correct products for their projects.
• Investigate and solve manufacturing and field-related issues involving veneer cracking, checking, bonding, finishing, installation methods, substrate compatibility, and overall product performance while helping identify practical root-cause solutions.
• Support sales growth and customer retention by building trusted customer relationships, communicating professionally across departments, and developing deep expertise in Oakwood Veneer products, manufacturing processes, and quality standards.

Requirements

• At least 5 years of experience in woodworking, veneer, manufacturing, quality, production support, technical customer service, inside sales, or related industries.
• Experience troubleshooting product or production-related issues is preferred.
• Self-motivated, detail-oriented, organized, mechanically minded, and comfortable making decisions independently.
• Strong communication skills, accountability, follow-through, and problem-solving ability.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Tuition assistance
• Long-term career growth opportunities

Pay

Competitive compensation based on experience with customer service and sales incentive opportunities available.

Schedule

Monday through Friday from 8:30 AM to 5:00 PM.

About Oakwood Veneer Company

Oakwood Veneer Company is a leading manufacturer and distributor of wood veneer products serving customers throughout North America. We are known for quality craftsmanship, technical expertise, responsive service, and a collaborative team environment where employees contribute directly to customer success and product quality.