Technical Sales Specialist

Primary Responsibilities

• Acts as the leading face of Kopp Glass as the “Trusted Technical Advisor.” This includes building individual rapport with customers and actively collaborating with Kopp’s technical team to demonstrate subject matter expertise.
• Provides prompt, efficient, detailed, customer-oriented service in response to customer inquiries through various channels. Analyzes situations and provides answers to customer questions as well as resolutions for various issues that may arise.
• Effectively follows standard operating procedures to ensure accuracy in order management/order entry for customer base. Manages customer records in CRM/ERP ensuring a high level of data integrity.
• Effectively gathers customer feedback and shares insights with leadership to improve the overall customer experience.

Minimum Qualifications

• Bachelor’s degree in business or a similar discipline.
• Minimum 3+ years applicable experience.
• Prior CRM/ERP software experience is a plus, but not required.
• Strong written and oral communication skills including grammar, proofing, and editing with strong attention to detail.
• Must possess the ability to learn various technical aspects of a product line.