Technical Sales Specialist

Overview

The In-Sales Technical Service Specialist supports customer visits, factory audits, product inspections, and complaint follow-up activities. This role coordinates cross-functionally to ensure audit readiness, resolves on-site issues, drives corrective actions, and maintains clear reporting to deliver a strong customer experience.

Responsibilities

• Lead and support customer factory audits, goods inspection, supervision, and visits; conduct pre-audit checks and coordinate internal meetings to complete corrective actions in advance.
• Coordinate and accompany customers during manufacturing supervision, inspection, and factory audits; support logistics and work-related arrangements during customer visits (as applicable), including meals, accommodation, and transportation coordination.
• Drive responsible departments to investigate on-site issues and product abnormalities identified by customers, and issue corrective action reports.
• Summarize customer visit findings and corrective measures; regularly update the progress of issue resolution and share updates with relevant departments.
• Follow up on all related processes within the customer complaint workflow; track progress for each complaint and submit follow-up results to relevant departments.
• Coordinate sampling activities from production/inspection and manage third-party testing follow-up, including communication, coordination, and issue resolution.
• Report results of workshop inspections, production supervision, and line inspections; collect and submit required data for weekly/monthly reports.
• Perform other tasks assigned.

Requirements

• Education: Bachelor's or Master's in Economics / Finance / Marketing, or Business Studies / Administration / Management, or equivalent.
• Technical/Office Skills: Proficiency in MS Office; strong report writing and documentation skills.
• Language: English and Chinese proficiency preferred.
• Work Availability: Ability to work occasional reasonable overtime based on business needs.

Qualifications

• Strong teamwork mindset with a positive, proactive attitude.
• Good communication and coordination skills.
• Professional, customer-facing demeanor and approachable personality.
• Strong attention to detail and ability to track multiple issues through closure.

Reports to: In-Sales Technical Service Manager