Technical Sales Specialist

About the role

The Solutions Specialist coordinates various departments and external contacts to provide cost-effective custom weighing solutions that meet or exceed customers' expectations. This position will help maximize the market share and profitability of the Fairbanks Scales product lines.

Responsibilities

• Estimates project costs, consults, and provides timely and effective communication during a project with multiple internal groups at all levels of the organization including sales and engineering on technical matters, ensuring the feasibility of proposed solutions.
• Participates in needs analysis and information gathering meetings with Sales, Service, Distribution, and customers as required to help define the best customer solution.
• Supports all industrial and other products that are designed, built, shipped, or sold out of the company's manufacturing facilities.
• Provides outside vendors and contractors pricing on modifications to existing products and products not carried in our system.
• Evaluates existing systems to determine effectiveness and suggests changes to meet customer requirements.
• Works with engineers and other departments to resolve problems that arise during and after product implementation.
• Produces reports and analyzes data to track product trends, profitability, and close rates of special products.
• Participates, develops and may conduct user training.
• Completes required training as assigned.
• Organize travel, transportation, meals, and expenses for technician Instructor Led Training classes at the corporate office.
• Follow progress of engineering teams on solution designs to maintain consistent and reasonable lead times.
• Other duties as assigned.

Requirements

• An associate's degree in business or a related technical field or equivalent experience is preferred.
• A minimum of two (2) years' experience in scale, process control equipment or software support is preferred.
• Proficient in Microsoft Office products - specifically Excel, Word, and Outlook.
• Experience in costing industrial equipment, sales or custom products is preferred.

Qualifications

• Ability to effectively communicate, both verbally and in writing.
• Skills in problem solving, planning, decision making, negotiating, and cost analysis.
• Able to work independently and within a group setting.
• Reliable, dependable, courteous, and shows initiative and perseverance.
• Able to act within a structured company and support the final decisions of superiors and the constructive efforts of others.
• Demonstrates the ability to adapt and change as the position and market changes.
• Demonstrates maturity, self-confidence, diversity and common sense.
• Able to act within a structured company and support the final decisions of superiors and the constructive efforts of others.