Technical Sales Service Representative

Duties And Responsibilities

• Single Point of Contact (SPOC) between Pratt Industries and Diageo sites within assigned supply chain.
• On-site support of the Pratt Industries to Diageo Montgomery with focus on:
• Safety (Diageo TSR, Other Pratt Employees, and the Customer Safety)
• Presentation (Incoming Material Quality and Appearance)
• Operations (Material Quality and Customer Machine Interface)
• Improvement (Overall Supply Chain, Associated Processes, Pratt Industries Profitability, and Customer Cost Savings)
• Lagniappe (Something extra for the customer. Ways that Pratt Industries provides products and services that are superior to the rest of the industry)
• Determines, understands, and documents customer issues, constraints, and opportunities for supply chain improvement.
• Effectively communicates documented customer issues, constraints, and opportunities for supply chain improvement to Pratt Industries supply facility.
• Takes the lead (in a data driven manner) in driving to root cause(s), data-based solution creation, and drives change process(es) to address issues and solidify long lasting solutions.
• Leads Weekly Direction Setting activities for Pratt Industries team and follows through to assure that deliverables and aligned to deliverable dates are met.
• Calculates and publish KPIs (i.e., DPPM, OTIF%, DR%) on a weekly and monthly basis.
• Identifies areas to maximize resource return on investment (ROI) for customer and Pratt Industries.
• Supports Pratt Industries Site Quality Assurance (QA) Manager and / or other Pratt Industries colleagues in complaint on material (COM) research, identification of root cause(s), and developing / delivering a holistic and long-lasting resolution(s).
• Works closely with the production teams at both the Pratt Industries supplying Site and Diageo site.
• Leads Pratt Industries / Diageo process improvement projects, with Strategic Accounts.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
• Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
• Creation and implementation of standardization.
• Familiarity with and ability to employ data collection and statistical tools, or willingness to learn and then apply learnings.
• Familiarity with KPI calculation and meaning of calculated results, or willingness to learn then apply learnings.
• Ability to create and employ visual and written decision-making tools, or willingness to learn then apply learnings.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to use Microsoft Excel or other tools to calculate statics, or willingness to learn and then apply learnings.
• Ability to understand and use inferential, predictive, and descriptive statistics to drive return on investment (ROI) of resource expenditure, or willingness to learn and then apply learnings.

Technical Skills

• A working knowledge of the following:
• Application knowledge and skill for computer data entry
• Quality standards – both ISO and QSE
• Equipment used in an office operation and it’s capabilities that can be translated into efficient operation and reporting
• Equipment used in the manufacture of Diageo shippers and dividers
• Equipment used by Diageo to assemble shippers and dividers
• Regulatory requirements including but not limited to wage and hour requirements, environmental and waste minimization, company policies, and personnel requirements including OSHA, DEQ and EEO

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
• While performing the duties of this job, the employee is regularly exposed to moving equipment in the work area.
• The employee is sometimes exposed to wet and/or humid conditions, along with hot and cold temperatures depending upon the season.
• The noise level in the work environment is usually loud.