Technical Sales Engineer

About the role

Rice Lake Weighing Systems is a 80-year-old company known for its leadership in the weighing industry and its commitment to the community. Located in scenic northwestern Wisconsin, just 90 miles from Minneapolis, RLWS offers career opportunities in a small-town setting.

Responsibilities

• Answer technical sales calls from customers
• Respond to customer inquiries regarding order status, order verification, order entry, price, delivery queries, special quotes, application specifications, and assist in customer service situations
• Ensure all customer interactions are professional and friendly
• Perform a variety of inside sales duties
• Ensure all customer interactions are professional and friendly
• Write custom software specifications, specify custom hardware needs, or a combination of both to produce a product/system meeting the customer's requirements

Requirements

• High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
• Must work well under pressure and maintain professionalism during stressful situations
• Must be self-motivated, confident, highly dependable, and have solid follow-up skills
• Good M2K mainframe and personal computer skills including Windows, Word, and Excel skills
• Good typing/keyboarding skills, 50+ wpm
• Possess good math skills to calculate figures and amounts such as discounts, percentages
• Good verbal and written communications skills
• Good organizational skills
• Ability to interact with other departments to gain access to necessary information and be able to multitask
• Exceptional oral/written reporting skills
• Excellent professional telephone skills and presence
• Able to respond to needs of customers in a timely and value-added manner

Qualifications

• Valid Driver’s License
• Education and Experience: Degree in Computer Information Systems, Electrical Engineering Technology, or related electromechanical field, or 5 or more years’ experience in weighing or related industry
• Five (5) or more years weighing industry or related industry experience preferred
• Two (2) or more years sales experience

Skills

• Interpersonal skills
• Technical sales skills
• Customer service skills
• Problem-solving skills
• Computer skills (M2K mainframe, Windows, Word, Excel)
• Math skills
• Communication skills
• Organizational skills
• Teamwork skills
• Customer interaction skills

Benefits

RLWS offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, 401k, 401k matching and wellness benefit programs.

Pay

Competitive wages are offered based on experience and qualifications.

Schedule

The schedule is flexible and tailored to the individual's needs.

Benefits

RLWS provides a comprehensive benefits package including medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, 401k, 401k matching, and wellness programs.

Company Culture

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. It is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.