Technical Sales and Field Service Engineer

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work in a result-driven, fast-paced environment.

About the role

This role includes extensive formalized training plus mentorship to develop skills in CaptiveAire products, application engineering processes, and business development and sales strategies. As the nation’s leading manufacturer of commercial kitchen ventilation systems, CaptiveAire offers a complete solution of fans, heaters, ductwork, and HVAC equipment, with a mission to provide fully integrated, sustainable HVAC systems.

With over 40 years in the industry, CaptiveAire is known for innovative technologies, unmatched service, competitive pricing, and rapid lead times. The company is committed to employee development, including sponsorship for Professional Engineering licenses and continuous education through weekly webinars and technical videos.

Employee testimonials

• “There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge.”
• “I love the people I work with and the in-office work environment.”
• “I love how CaptiveAire is all about connections, with customers, coworkers, end users, and everyone in between. One of the things I appreciate most is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.”
• “CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.”

A day in the life

A technical sales role at CaptiveAire encompasses a wide variety of tasks, with each day presenting unique challenges. Projects are high in volume and span the entire process from design and procurement to coordination and post-sale support. Typical tasks include:

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering using sound engineering principles
• Project management of installations, ensuring equipment is delivered on schedule
• Service and technical support for existing equipment
• Supporting end users, from assisting contractors with on-site wiring to remote troubleshooting

Sales Engineers typically spend two to three days per week in the office working on bids, one to two days on job sites, and one day developing the territory through presentations, customer visits, or expanding contacts with existing accounts.

Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, delivering sustainable products and the latest technologies tailored to customer needs
• Work directly with engineers, contractors, end users, and food service dealers
• Perform inside sales support, application engineering, and outside sales tasks, including presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos
• Research and develop new business opportunities with new and existing users
• Deliver top-notch customer service, going above and beyond to meet customer needs with quick turnaround times
• Continuously evaluate and improve processes and the customer experience

This position includes 6–12 months of training in Rochester, depending on experience.

Requirements

• 0–5 years of experience
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred
• Excellent computer, organizational, and communication/presentation skills
• Strong problem-solving skills with a passion for continuous learning
• Desire to interface with customers and embrace new technologies
• Business savvy with an aggressive nature to succeed
• Willingness to travel for training opportunities
• For engineering graduates, completion of the FE Exam within 6 months of employment is expected
• Must be a “go-getter”

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance (based on medical insurance election)
• 401k with employer match
• Paid holidays
• Paid time off (PTO) based on tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

Pay

$70k–$100k base salary, negotiable based on experience, with additional monthly bonuses based on productivity and profits.