Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work in a result-driven, fast-paced environment.

You will receive extensive formalized training and work under a mentor to develop skills in CaptiveAire products, application engineering processes, and business development and sales strategies.

Why Work for CaptiveAire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service at the lowest possible price.
• Strong commitment to employee development, including sponsorship for Professional Engineering license and continuous education through weekly webinars and company-developed technical videos.

What Our Employees Have to Say:

• “There is never a day you don’t learn something new at CaptiveAire. I am able to take on new tasks independently and problem-solve.”
• “I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge.”
• “CaptiveAire is all about connections—with customers, coworkers, end users, and everyone in between.”
• “I appreciate the entrepreneurial spirit; I’m empowered with autonomy while benefiting from the support of a large, well-established company.”
• “We operate differently than any other company with our decentralized structure. Quick action is taken when a good idea is presented.”

A Day in the Life

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Projects are high in volume and unique, spanning design, procurement, coordination, and post-sale support.

Typical Tasks Include:

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering using sound engineering principles.
• Project management of installations in progress, ensuring equipment is delivered on schedule.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with on-site wiring to remote troubleshooting.
• Two to three full days per week in the office working on bids, one to two days on job sites, and one day dedicated to territory development (e.g., presentations to the engineering community, visiting new customers).

Comments From Some of Our Sales Engineers:

• “Every day I get to help someone—whether it’s an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for better indoor air quality.”
• “Our main role is not to sell products but to provide solutions—kitchen ventilation, commercial ventilation, heating/air conditioning solutions.”
• “I enjoy working directly with end users and helping them complete their business goals.”
• “It’s rewarding to attend a soft opening after completing a full design-build project with an owner.”
• “I love the balance between working on designs in the office and face-to-face interaction with customers.”
• “It’s awesome to handle the design phase, procurement, and see our equipment perform as designed once installed.”
• “I enjoy the growth aspect of my role—molding and shaping our business for success and seeing the value we add to the market.”

Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, delivering sustainable products and the latest technologies tailored to customer needs.
• Work directly with engineers, contractors, end users, and food service dealers.
• Perform daily tasks including inside sales support, application engineering, and outside sales.
• Handle presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting as needed.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top-notch customer service with a willingness to go above and beyond; prioritize quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

Requirements

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving ability with a passion for continuous learning.
• Strong desire to interface with customers.
• Embrace new technologies and possess business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for various training opportunities.
• For engineering graduates, expectation to complete the FE Exam within 6 months of employment.
• Must be a “go-getter.”

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance based on medical insurance election.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Pay

$70k–$100k base salary, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.