Technical Sales and Field Service Engineer

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work in a result-driven, fast-paced environment.

About the role

This role includes extensive formalized training plus mentorship to develop skills in CaptiveAire products, application engineering processes, and business development and sales strategies. You will train out of Augusta, GA for 6-12 months pending experience.

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering using sound engineering principles
• Project management of installations, managing schedules and plans to ensure timely equipment delivery
• Service and technical support of existing equipment
• Supporting end users to maintain high levels of customer service, including on-site assistance and remote troubleshooting
• Two to three full days per week in the office working on bids, one to two days on job sites, and one day dedicated to territory development

Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, focusing on sustainable products and the latest technologies
• Work directly with engineers, contractors, end users, and food service dealers
• Handle inside sales support, application engineering, and outside sales tasks, including presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos
• Research and develop new business opportunities with new and existing users
• Deliver top-notch customer service, prioritizing quick turnaround times
• Continuously evaluate and improve processes and the customer experience

Requirements

• 0-5 years of experience
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred
• Excellent computer, organizational, and communication/presentation skills
• Strong problem-solving skills with a passion for continuous learning
• Strong desire to interface with customers
• Embrace new technologies and possess business savvy
• Passion for work with an aggressive nature to succeed
• Willing to travel for various training opportunities
• If not already completed, expectation of FE Exam completion within 6 months of employment for engineering graduates
• Must be a "go-getter"

About CaptiveAire

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment. With over 40 years in the industry, we are known for innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service at the lowest possible price.

• Leader in the industry with a strong commitment to employee development, including continuous education opportunities like sponsorship for Professional Engineering license and weekly webinars
• Decentralized structure allowing quick action on good ideas
• Focused on end users and actively changing the landscape of the HVAC industry

Employee Testimonials

• “There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.”
• “I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge.”
• “I love the people I work with and the in-office work environment.”
• “CaptiveAire is all about connections, with customers, coworkers, end users, and everyone in between.”
• “One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit.”
• “I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.”
• “CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure.”
• “We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.”

Sales Engineer Insights

• “Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality.”
• “I get to use my engineering skills, people skills, and business skills every day.”
• “Our main 'role' is not to sell products but to provide solutions – kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions.”
• “I enjoy getting to work directly with end users and helping them complete their business goals.”
• “Attending a soft opening after completing a full design-build project with an owner is rewarding.”
• “I love the balance between working on designs in the office and also having that face-to-face interaction with our customers.”
• “It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete.”
• “I also love the growth aspect of my role, I enjoy molding and shaping our business in order to set it up for success and then see the value we are adding to the market.”

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance based upon election of medical insurance
• 401k with employer match
• Paid holidays
• Paid time off (PTO) based upon tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

Pay

$70k-$100k base salary, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.