Technical Project Manager (Syracuse, NY)

This position is 100% in-office and reports to our facility on-site in Syracuse, NY. Candidates must be local or willing to relocate at their own expense.

About the role

We are seeking a highly technical Project Manager to lead critical and complex projects. This role requires a strong foundation in software development practices and the ability to translate strategic business goals into structured technical execution. You will work closely with software engineers, architects, and business stakeholders to drive projects from concept through delivery, ensuring alignment, accountability, and measurable outcomes. Success in this role requires detailed technical knowledge and the ability to navigate fast-moving environments while maintaining clarity, focus, and execution discipline.

Responsibilities

• Partner with engineering and business teams to define clear project scope, technical requirements, timelines, and measurable deliverables.
• Serve as a communication bridge between technical and non-technical stakeholders, ensuring alignment on priorities, risks, and outcomes.
• Apply structured software delivery practices and frameworks (e.g., Agile, Scrum, Kanban, hybrid approaches) based on project needs.
• Identify, assess, and proactively mitigate technical and operational risks throughout the project lifecycle.
• Participate in technical planning, design discussions, and architecture reviews to maintain alignment with strategic objectives.
• Drive accountability by tracking progress, removing blockers, and ensuring consistent execution across teams.

Requirements

• Demonstrated experience managing software development or IT projects from initiation through delivery.
• Strong technical foundation with the ability to understand system architecture, technical workflows, and commercial software applications.
• Familiarity with modern development ecosystems, including programming languages or JavaScript frameworks (e.g., Angular, React, Vue).
• Working knowledge of version control systems such as Git.
• Understanding of APIs, system integrations, DevOps practices, or modern software delivery pipelines.
• Hands-on experience applying software delivery methodologies (e.g., Agile, Waterfall, Kanban, or hybrid models).
• Exceptional communication skills with the ability to translate complex technical concepts into clear, actionable language.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Minimum of 3 years leading end-to-end project delivery involving complex technical requirements.

Qualifications

• Project Management Professional (PMP) or other project management certifications (bonus).
• Experience working in commercial software and mission-critical solutions (bonus).
• Background managing technology-driven or engineering-focused initiatives.
• Exceptional written and verbal communication skills with strong attention to detail.
• Ability to analyze technical requirements and translate them into actionable plans.
• A proactive mindset with a focus on accountability and innovation.

Benefits

• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness Days Off
• Internal advancement opportunities

Pay

$75,000 – $115,000 per year, based on experience

Why You’ll Love Working Here

• Impactful Work: Lead initiatives that directly support our mission of protecting people and property through innovative technology.
• Creative Freedom: We value setting ambitious goals, and your innovative ideas are essential to our growth.
• Collaborative Culture: Work alongside experienced engineers, product leaders, and technology professionals committed to excellence.
• Growth Opportunities: We invest in professional development and provide opportunities to expand your technical and leadership capabilities.

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada, our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year.

Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.