Technical Project Manager - Enterprise Application Services (EAS Specialist III)

Responsibilities

• Lead and manage enterprise IT initiatives from inception through completion across the full project lifecycle.
• Define project scope, timelines, resource plans, and success metrics; ensure alignment with institutional priorities.
• Design and maintain detailed project plans, ensuring tasks are appropriately assigned based on team roles and skillsets.
• Monitor project progress, milestones, and dependencies; evaluate both immediate deliverables and long-term outcomes against defined goals.
• Manage project budgets, cost tracking, and staffing/resource allocation.
• Identify, assess, and proactively mitigate risks; forecast potential challenges and remove barriers to successful execution.
• Exercise sound judgment and decision-making by weighing risks, impacts, and trade-offs to guide project direction.
• Resolve complex, sensitive, or high-impact issues and escalate as appropriate within governance structures.
• Ensure projects are delivered on time, within scope, and within budget.
• Develop and maintain comprehensive project documentation and artifacts.
• Deliver regular status reports, key metrics, and data-driven insights to stakeholders and executive leadership to support decision-making and strategic planning.
• Analyze current business processes and system workflows to identify gaps and inefficiencies.
• Gather and document business and functional requirements.
• Audit how API integrations, data migration needs, and cloud architecture impact requirements, system design, and overall feasibility.
• Lead process redesign efforts to improve efficiency, effectiveness, and user experience.
• Conduct root cause analysis and recommend actionable solutions.
• Use data, reporting, and KPIs to evaluate outcomes and support decision-making.
• Serve as the primary liaison between IT teams, functional stakeholders, and external vendors to ensure alignment and effective project delivery.
• Oversee project execution in partnership with vendor project managers/coordinators to maintain a collaborative, coordinated approach.
• Work closely with cross-functional leadership and teams to develop solutions, address challenges, and adapt to competing priorities and constraints.
• Identify potential obstacles and proactively engage executive sponsors or project leadership to remove barriers and maintain momentum.
• Facilitate governance processes and lead discussions across committees and escalation channels to ensure timely decision-making.
• Manage vendor relationships, including performance oversight, issue resolution, and escalation coordination.
• Coordinate with communication and training leads to align project delivery with change management efforts.
• Provide guidance, support, and clear communication to project team members to ensure alignment, accountability, and successful execution.
• Influence stakeholders across all levels of the organization and drive collaboration without direct authority.

Qualifications

• A bachelor's degree from an accredited institution in Computer Science, Information Technology, Business or a related field with four years of related professional experience.
• Knowledge of cloud-based enterprise and/or student solutions.
• Prior experience within the higher education industry (including FERPA familiarity).
• Business analysis techniques, including requirements gathering and process mapping.
• Business process improvement and root cause analysis.
• Change management and communication strategies.
• Data analysis and use of metrics/KPIs for decision-making.
• Vendor management and coordination.
• Strong organizational, analytical, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to influence without direct authority and work across organizational boundaries.

Benefits

• Accumulation of two vacation days per month, one sick leave day per month, and thirteen University holidays.
• Medical and life insurance (shared cost with the university).
• Retailer contributions to retirement.
• Optional 401k.
• Education benefits.