Technical Project Manager

About the role

We’re looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager. This role is a remote role based in the United States.

Responsibilities

• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes.
• Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
• Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
• Track project scope and, when necessary, estimate and execute change orders in partnership with the customer.
• Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed.
• Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
• Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer.
• Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities.

Requirements

• Bachelor's Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2)) and/or 5 years of related experience.
• 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role.
• In-depth knowledge of both waterfall and agile project management methodologies and tools.
• Executive presence with highly developed communication, presentation, and stakeholder-management skills.
• Proven ability to create structure in ambiguous situations and design effective delivery processes.
• Experience working with complex, multi-divisional, multi-geographical customers.
• Up to 10-15% travel for customer onsite meetings.
• Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred.
• Exposure to SaaS business models and metrics preferred.

Qualifications

• Strong skills in enterprise project management, stakeholder communication, and enterprise software implementation.

Skills

• Enterprise project management.
• Stakeholder communication.
• Enterprise software implementation.

Benefits

Actual compensation may vary based on factors such as skills, experience, and location. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.

Pay

The starting base salary range for this role is $70,000 – $90,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program.

Schedule

This role is a remote role based in the United States.