Technical Project Manager

About the role

We are seeking a technical, operationally versatile analyst who is passionate about media technology and relentless in finding efficient ways of getting things done. This role sits at the intersection of broadcast engineering, streaming technology, and platform operations.

Responsibilities

• Serve as a key point of contact for vendor engagement and event-day technical support
• Support, train, and enable vendor teams to ensure Live and VOD events are monitored, executed, and delivered with efficiency and accuracy
• Monitor live broadcasts in real time, triaging and escalating technical issues
• Drive real-time coordination with production and engineering teams to mitigate and resolve issues during live events
• Design and document signal path architectures for platform workflows, applying broadcast standards to validate and optimize contribution and distribution pipelines
• Validate transcoding configurations, data integrity, failover procedures, and quality assurance checkpoints across the ingest-to-egress chain
• Apply deep knowledge of streaming infrastructure -- ingest protocols, encoding pipelines, CDN egress, ABR packaging, and playback delivery -- to optimize configurations, identify systemic issues, and inform platform roadmap decisions
• Translate operational needs into technical specifications for platform features, defining acceptance criteria, edge cases, and rollout considerations
• Author and maintain platform documentation, operational runbooks, and escalation workflows
• Manage key projects independently from initiation through completion, defining scope, timelines, and resources needed to meet objectives
• Own stakeholder communication throughout project lifecycles, surfacing deliverables, timelines, dependencies, and risks proactively
• Proactively identify risks in project execution and mitigate them effectively
• Build and maintain strong cross-functional partnerships with Engineering, Operations, Production, and Partnerships to drive alignment and unblock execution
• Design, develop, and maintain bespoke AI tooling solutions to streamline operations

Requirements

• 3+ years of experience in video content operations, broadcast operations, streaming media, or related technical roles in entertainment/media industries
• Working knowledge of live broadcast environments: switching/routing, signal path design, network monitoring, and troubleshooting
• Understanding of broadcast contribution and distribution standards (e.g., SMPTE ST 2110/2022, SCTE-35, SEI/KLV metadata, closed captioning)
• Experience executing on streaming platform fundamentals: ingest protocols (RTMP, SRT, RIST), transcoding/encoding, adaptive bitrate packaging (HLS, DASH), and CDN delivery
• Demonstrated project management ability, managing multiple priorities simultaneously from initiation to completion
• Strong written and verbal communication skills; comfortable interfacing with both technical and non-technical stakeholders
• Experience working on large cross-functional teams

Qualifications

• Experience with signal path planning tools, network diagrams, or workflow visualization (e.g., Figma, Excalidraw, Mermaid)
• Hands-on experience with broadcast control systems, video routers, or IP-based media workflows
• Familiarity with monitoring and observability platforms for live video
• Experience developing operational documentation, SOPs, runbooks, or process playbooks
• Knowledge of cloud-based media processing pipelines (transcoding farms, origin servers, etc.)
• Experience at a studio, media company, streaming platform, post-production facility, or live event production environment
• Familiarity with automation and scripting for operational workflows
• Understanding of content protection (DRM), watermarking, or access control mechanisms in live streaming
• Experience with VR/immersive or next-gen media formats
• Demonstrated experience in developing AI tools

Pay

The typical base pay for this role across the U.S. is: $70.00 - $78.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.