Technical Project Coordinator

Duties And Responsibilities

• Facilitate recurring IT PMO project standups, capture progress, next steps, and blockers, and ensure commitments are documented through closure.
• Proactively identify and resolve project roadblocks by coordinating across IT, business units, and vendors, escalating issues to the IT Director when appropriate.
• Own the Jira Change workflow, coordinate CAB submissions, and draft MOPs, maintenance-window plans, rollback plans, and post-change closure logs for audit readiness.
• Maintain PMO and Change projects by standardizing workflows, building dashboards and reports, and implementing process improvements.
• Serve as the day-to-day point of contact for branch and business-unit stakeholders, translate technical concepts for non-technical audiences, and escalate issues when needed.
• Draft weekly project status rollups, RAG summaries, and portfolio dashboards for the IT Director and executive leadership.
• Maintain project documentation, meeting notes, decision logs, and audit-ready records in SharePoint and Confluence per bank standards.
• Continuously improve Jira Project and Change workflows by recommending automation and template standardization to increase team efficiency.
• Support IT audit and examination activities, including FFIEC, GLBA, InTREx, and IT-SOx requests, by producing project and change evidence.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Up to 2 years of experience in project coordination, project management, or a technical environment; relevant internships or academic projects will be considered.
• Working knowledge of project management methodologies such as Agile, Scrum, or Waterfall.
• Proficiency with, or exposure to, project management and collaboration tools such as Microsoft Project, Jira, Asana, Confluence, or SharePoint.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet established deadlines.
• Effective verbal and written communication skills, with the ability to interact professionally across all levels of the organization.
• Proficiency in Microsoft Office applications, particularly Excel, for reporting and data tracking.
• CAPM (Certified Associate in Project Management), CompTIA Project+, ITIL Foundation, or similar certification preferred.
• Prior internship or coursework within banking, financial services, or another regulated industry preferred.
• Familiarity with the software development lifecycle (SDLC) and standard technical documentation practices preferred.
• Exposure to workflow or automation tools such as Power Automate preferred.
• Foundational knowledge of technical concepts such as scripting (PowerShell, Python), networking, or cloud platforms (Azure, AWS, GCP) preferred.
• Experience supporting cross-functional initiatives within a professional environment preferred.

Physical Requirements And Environmental Conditions

• Sustained standing and sitting.
• Frequent use of PC, including typing or sustained attention to monitor.
• Occasional lifting and/or moving equipment weighing up to 50 lbs.
• Normal office environment with comfortable internal temperatures and low-level noise.