Technical Project & Billing Operations Manager

About the role

We are seeking a highly organized and detail-oriented Technical Project & Billing Operations Manager to support both technical project execution and billing operations within a dynamic technology-focused environment. This role combines hands-on project coordination with ownership of day-to-day billing processes, requiring an individual who can effectively manage technical workstreams while ensuring billing activities are executed accurately, consistently, and on schedule. The ideal candidate will collaborate with cross-functional teams including Product, Technology, Finance, Legal, Operations, and external partners to drive project success, maintain billing integrity, and establish scalable operational processes.

Responsibilities

• Manage multiple technical workstreams across larger programs, coordinating timelines, deliverables, dependencies, risks, and stakeholder communications.
• Maintain project plans, track milestones, and proactively manage issues, action items, and project documentation.
• Facilitate project meetings, provide status updates, and drive accountability for follow-up actions.
• Coordinate testing, integration, deployment, and technical readiness activities with internal and external teams.
• Support cross-functional collaboration to ensure successful delivery of technical initiatives.
• Execute end-to-end billing processes for assigned products and services.
• Maintain billing schedules, records, invoicing inputs, fee structures, and supporting documentation.
• Validate charges against contract terms, pricing models, and approved service selections.
• Reconcile billing records across internal systems, vendor records, agreements, and financial reports.
• Investigate and resolve billing discrepancies, credits, adjustments, and invoicing exceptions.
• Maintain accurate billing reports and provide support to internal stakeholders regarding billing inquiries.
• Ensure billing records are complete, accurate, and audit-ready.
• Document billing workflows, procedures, controls, exceptions, and escalation processes.
• Develop and maintain standard operating procedures (SOPs), process maps, templates, and job aids.
• Identify opportunities to improve efficiency, reduce manual effort, and strengthen operational controls.
• Support implementation of process enhancements that improve scalability, consistency, and billing accuracy.

Required qualifications

• Experience managing technical projects or workstreams involving multiple stakeholders, systems, and vendors.
• Hands-on experience with billing operations, invoicing, accounts receivable support, reconciliation, or financial operations.
• Strong ability to balance project leadership responsibilities with detailed operational execution.
• Experience collaborating across technical, operational, and financial teams.
• Proven process documentation experience, including SOP creation and workflow development.
• Experience analyzing data, reconciling records, investigating discrepancies, and maintaining audit-ready documentation.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and establish structure within evolving processes.
• Advanced Microsoft Excel skills, including pivot tables, lookups, data validation, and reconciliation activities.
• Proficiency with Microsoft Office applications, Teams, and project tracking tools.

Preferred qualifications

• Experience supporting SaaS, enterprise technology, systems integration, or technology product environments.
• Familiarity working with Finance, Legal, Product, Technology, and vendor management teams.
• Experience designing or improving billing operations and establishing repeatable, scalable processes.
• Knowledge of vendor invoicing, recurring billing models, financial controls, and dispute resolution.
• Experience supporting testing, integration, deployment, or technical readiness activities.
• Proficiency with project management tools such as Jira, Confluence, or similar platforms.
• Project Management certification or equivalent practical experience preferred.

Success in this role

• Technical workstreams are actively managed with clear communication of milestones, dependencies, risks, and deliverables.
• Billing activities are completed accurately and within established timelines.
• Billing discrepancies are identified and resolved efficiently.
• Processes are well-documented, controlled, and scalable.
• Stakeholders receive reliable project updates and operational reporting.
• Continuous improvements are implemented to increase efficiency, accuracy, and operational effectiveness.

Benefits

• 80 hours paid time off
• Medical insurance contributions
• Dental and vision coverage
• 401k retirement savings plan

Pay: $78.57–$81.85 per hour
Schedule: Hybrid, 8am–5:00pm, Monday–Friday, 40 hours per week
Location: Atlanta, GA
Job Type: 6 month contract, W2