Technical Program Product Manager

Responsibilities

• Lead and support large-scale field quality and safety programs from planning through execution.
• Cook up cross-functional efforts with engineering, quality, safety, operations, and supplier teams to keep work moving forward.
• Drive structured investigations, root cause analysis, and corrective action activities for field issues.
• Help improve problem-solving speed by identifying bottlenecks and supporting faster resolution of quality concerns.
• Build and maintain risk visibility processes for pre-launch and post-launch programs, including severity-based prioritization.
• Track product safety and field quality risks, escalating issues as needed to support timely decisions and outcomes.
• Translate complex technical topics into clear, actionable information for non-technical partners.
• Support communication, alignment, and commitment across multiple teams with competing priorities.

Requirements

• Experience managing technical programs or complex cross-functional initiatives.
• Ability to turn technical concepts into clear communication for varied audiences.
• Background in hardware-related work.
• Tech writing skills and program management experience.
• Strong judgment, organization, and escalation management skills.
• Analytical thinking and the ability to break complex work into manageable steps.
• Comfort working with engineering, quality, safety, and operations teams.
• Able to balance customer safety, business needs, and technical constraints.

Preferred Skills

• Experience with coding or automation.
• Quality engineering background.
• Ability to understand and work with data.
• Experience supporting product safety or field quality investigations.
• Familiarity with launch readiness, risk tracking, or corrective action processes.