Technical Program Manager, Software Deployments

Your Impact

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Technical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions that empower our customers to manage information effectively.

What You’ll Do

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
• Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
• Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
• Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
• Support program planning activities through effective work estimation processes.
• Oversee program-level change management activities, working closely with client partners and internal stakeholders.
• Develop comprehensive documentation to support customer acceptance and revenue recognition.
• Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
• Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
• Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
• Mentor junior project managers and support the recruitment process to strengthen the program management team.

What You Bring

• Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
• PMP certification is highly preferred.
• 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
• Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts.
• Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
• Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
• Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
• Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
• Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Important Notes

• The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
• Some roles may also require legal eligibility to work in a firearms environment.
• We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
• Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
• We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
• Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.