Technical Program Manager, Residential Service Engineering

About the role

The Service Engineering team ensures new energy products are field-ready before launch and well-supported through early life. As a TPM on this team, you will support serviceability reviews during product development, help plan and execute field trials, analyze early fleet data to identify trends, and coordinate service readiness deliverables across multiple teams.

Responsibilities

• Lead serviceability reviews of new residential energy products by analyzing CAD, mechanical drawings, and electrical schematics, providing actionable design feedback during concept and prototype phases
• Plan and execute installation pilots, field trials, and service validation exercises
• Synthesize feedback from early deployments to drive improvements in product robustness and commissioning processes
• Develop service documentation, training content, commissioning instructions, and replacement workflows by translating product design and firmware behavior into field-ready deliverables
• Analyze fleet and service data using SQL, dashboards, statistical tools, and structured reporting to identify trends, prioritize risks, and recommend design or firmware changes
• Own early-life issue tracking and root cause resolution by building and maintaining systems for escalation, containment, and recovery
• Interface with production, quality, and firmware teams to ensure field learnings are incorporated into product updates
• Drive service readiness activities across global service, tooling, training, field operations, and platform teams
• Track and communicate progress, blockers, and decision points
• Support global service teams with troubleshooting workflows, diagnostic procedures, and rapid response on top fleet issues during early launches
• Lead fleet-wide service campaigns at scale, including safety recalls, field retrofits, and warehouse rework campaigns
• Own population scoping, containment, execution planning, recovery tracking, and driving programs to closure

Requirements

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Data Science, or equivalent experience
• 2+ years of experience in product engineering, service engineering, field quality, or technical program management
• Demonstrated experience in two or more of the following: product design/development, manufacturing, testing and validation, root cause analysis, or technical program management
• Comfortable interpreting firmware logs, telemetry data, and diagnostic outputs
• Ability to collaborate effectively with embedded software and firmware engineering teams
• SQL proficiency for fleet data mining and analysis
• Experience building or working with data pipelines, dashboards, or statistical tools
• Strong communication and presentation skills
• Proven ability to lead cross-functional initiatives and drive alignment in a fast-paced environment
• Up to 15% travel may be required

Qualifications

• Strong understanding of mechanical and electrical systems
• Experience with firmware development and debugging
• Knowledge of data analysis and statistical methods
• Ability to work independently and manage multiple projects simultaneously
• Excellent problem-solving and analytical skills

Skills

• Product Design/Development
• Service Engineering
• Field Quality
• Technical Program Management
• Firmware Development
• Data Analysis
• Collaboration
• Problem Solving
• Communication

Benefits

• Competitive pay
• Medical plans
• Family-building, fertility, adoption and surrogacy benefits
• Dental and vision plans
• HSA Contribution
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks

Pay

Expected Compensation $96,800 - $168,000/annual salary + cash and stock awards + benefits