Technical Program Manager, Service Infrastructure

Overview

The infrastructure teams at Stripe provide efficient and optimized infrastructure for powering all of our products. They enable engineering teams to build, ship, and operate products that are secure, reliable, and differentiated. As a Technical Program Manager in Infrastructure, you will drive programs that span multiple Stripe engineering organizations to improve internal platforms.

Pain Points

Work with teams across the organization to identify pain points in their infrastructure usage and develop solutions that address these issues.

Responsibilities

• Define and produce high-quality written proposals, communications, and documentation.
• Help define the frameworks, async platforms, and tooling used to write and operate all Stripe products.
• Partner with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion.
• Play a key part in shaping the technical design, predict technical roadblocks by collaborating with engineers, and identify trade-offs.
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria.
• Elevate the execution muscle of engineering teams around you. Train them to be better at delivery where needed.
• Help influence peers and stakeholders and build consensus while dealing with ambiguity.
• Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
• Create widely circulated plans, driving consistency, clarity, and building alignment across teams.
• Operationalize and execute critical cross-functional programs spanning Stripe engineering organizations.

Requirements

• 7+ years of software engineering, systems engineering, or technical program management experience.
• Experience with developer products or open-source projects.
• Experience in distributed systems, software libraries and frameworks, and service-oriented architectures.
• Excellent problem-solving skills. You digest complex information, distill it, and make recommendations and proposals.
• You have a track record of providing program management during all phases of software development from kickoff to launch, demonstrating critical thinking, challenging the norms, and thought leadership.
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization.
• You drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals, and best practices.
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.
• You're comfortable working in a fast-changing environment as the AI tool chain continues to evolve.
• Experience in core infrastructure such as database, cloud compute, networking, and services.
• You're flexible in your approach to technical program management and adapt to what your customers need.
• Background in technical program management, specifically working in software infrastructure.
• You're comfortable working with geographically distributed teams.
• You're empathetic to customer needs but visionary enough to not just deliver a faster horse.
• You're excited about collaborating with teammates across Stripe's organization.

Preferred Qualifications

• Experience in core infrastructure such as database, cloud compute, networking, and services.
• You're comfortable working with geographically distributed teams.
• You're empathetic to customer needs but visionary enough to not just deliver a faster horse.
• You're excited about collaborating with teammates across Stripe's organization.

Location

• Available in an office or remote location (35+ miles or 56+ km from a Stripe office).

Benefits

• Awarded US base salary range of $128,200 - $192,400 annually.
• Equity, company bonus or sales commissions/bonuses.
• 401(k) plan.
• Medical, dental, and vision benefits.
• Wellness stipends.

Team

• Infrastructure & Corporate Tech

Job Type

• Full time