Technical Program Manager, Payments & Billing

About the role

At Acorns, our mission is to empower the financially underserved through micro-investing. This role is within the Payments & Billing team, focusing on the evolution of our infrastructure to support millions of customers.

Responsibilities

• Collaborate with Engineering, Finance, and Data Science to define and execute the payments and billing roadmap.
• Identify and drive improvements in account linking, enhancing the customer experience and preventing future issues.
• Leverage technologies like Recurly, Apple Pay, Google Pay, debit card providers, and ACH to reduce friction for customers and ensure robust financial controls.
• Expand Acorns' ecosystem beyond Apple Pay and Google Pay to include Venmo, Zelle, and other emerging payment rails, optimizing both backend architecture and customer experience.
• Treat operations as a customer by driving workflow strategies and tools to enhance team efficiency in managing payment exceptions and billing inquiries.
• Lead high-stakes relationships and technical integrations with processors, bank SaaS providers, payment vendors, and merchants.

Requirements

• 5+ years of Technical Program Management experience in Fintech.
• Strong foundational knowledge of payment mechanics, including Apple Pay, Google Pay, credit/debit cards, prepaid cards, and payment processors.
• Understanding of APIs, SQL, and payment processing mechanisms (e.g., Plaid).
• Deep understanding of account connectivity (e.g., Plaid, manual linking, and automated verification).
• Customer obsession and a scientific approach to data analysis.
• Exceptional drive and precision in delivering game-changing products.

Qualifications

• Technical Savvy: Understanding of APIs, SQL, and payment processing.
• Experience with Recurly, Apple Pay, Google Pay, debit card providers, and ACH.
• Knowledge of account connectivity mechanisms (e.g., Plaid, manual linking, automated verification).
• Ability to balance technical constraints with customer needs.
• Data-driven decision-making and a commitment to customer experience.

Skills

• Project Management
• Technical Leadership
• Payment Processing
• Customer Experience
• Data Analysis

Benefits

Competitive salary and stock options, comprehensive benefits package, flexible work location, hours, and paid time off, 401(k) matching, and various wellness programs.

Pay

The pay range for this position at commencement of employment is expected to be between $150,000 and $170,000/year; however, base pay offered may vary depending on individualized factors.

Schedule

This is a remote-first role, offering flexibility to work remotely while providing optional access to office space in Irvine, CA.