Technical Program Manager (Payments)

Responsibilities

• Decomposes problems into coherent units of work (ideation/conceptualization to execution).
• Organizes for optimal delivery.
• Negotiates priorities, facilitates progress, identifies blockers, and raises visibility of issues to the manager.
• Secures resources, scopes efforts, outlines priorities, and establishes delivery milestones.
• Plans, executes, and delivers projects from inception to completion related to a known technology, product, or program.
• Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays.
• Proactively manages the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting on progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery.
• Works across teams. Actively manages dependencies and drives partners to meet program goals.
• May influence vendors and external partners.
• Gets shared understanding and buy-in for the solution by describing what is being done and why it is impactful to Client and our customers.
• Utilizes communications as a preventive control.
• Puts the right people in the room or on a thread and gives them the right data to drive decisions.
• Runs effective meetings.
• Builds consensus and documents decisions.
• Communications do not require interpretation/follow-up clarifications to understand.
• Has experience in and understands industry technologies.
• Understands their program, product, or Technology domain.
• Can competently represent the team’s services to stakeholders and other teams.
• May need to bring developers or SMEs to meetings to talk about the details.
• Program strategy defined. Get guidance from peers and/or your manager as you ramp into the space and build your technical and domain expertise.
• Delivers independently but will occasionally seek direction from peers/managers.
• Optimizes previously defined approaches for a team or limited area.
• Can demonstrate improvements using data.
• Utilizes department mechanisms (i.e., retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.

Qualifications

The ideal candidate will have experience managing complex technical programs involving multiple engineering teams, driving end-to-end delivery, managing cross-team dependencies, and partnering closely with Engineering, Product, and Architecture teams. Strong experience with Agile methodologies, software development processes, stakeholder management, risk mitigation, and technical discussions around APIs, microservices, platform services, or cloud technologies is highly preferred.