Technical Program Manager III, Region Services / AWS Modular Data Center

Key job responsibilities

• Work across the product, program, engineering, hardware, software, and infrastructure teams to manage requirements, scope, and delivery of worldwide AWS MDC and Mission Lab deployments.
• Manage OEM vendors through MDC construction, deployment, logistics, operations, decommissioning and Mission Lab experiments. You will manage vendor relationships, negotiate contracts and deliverables, and drive alignment on schedule, scope, and technical requirements to ensure on-time delivery and meet customer commitments.
• Build and maintain the program schedule, define milestones, map cross-team dependencies, identify the critical path, and establish a RACI to clarify stakeholder ownership and drive accountability to deliver on time.
• Develop and maintain SOPs, runbooks, and process documentation to eliminate manual workflows, drive operational rigor, and enable repeatable, scalable processes across teams and vendors.
• Manage customer engagements, representing the customer internally and representing our service team to the customer.
• Represent the service architecture and technical needs across Amazon and our mission customers, including joint customer responsibilities such as site preparation, networking, and accreditation.
• Assess risks, anticipate issues, overcome technical obstacles, and make difficult trade-off decisions while managing cost and schedule to drive deployment goals and meet our customer commitments.
• Manage a fleet of assets and inventory of spare parts across our team. Coordinate external vendors and internal teams for break/fix and spare parts ordering / pre-positioning. Develop a system to reduce / eliminate manual inventory tasks.

About the team

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Basic Qualifications

• Bachelor's degree in business, engineering, statistics, computer science, mathematics or a related field
• 5+ years of technical product or program management disciplines including scope, schedule, budget, quality, and managing programs across cross functional teams, building processes and coordinating release schedules along with risk and critical path management experience
• 5+ years of experience working directly with engineering teams and working directly with external customers with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Demonstrated expertise in at least one of the following areas: Data center infrastructure, modular infrastructure, US Government secure space accreditation, networking / network provisioning, software or hardware deployment
• Demonstrated experience in vendor management, including negotiating contracts, defining deliverables, tracking performance against SLAs, and driving accountability through the full engagement lifecycle.

Preferred Qualifications

• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering, network, system, or software architecture
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience with HVAC, building management systems, intrusion detection systems, uninterruptible power supplies, electric power monitoring systems, and electric power generation systems (diesel or renewable)
• Experience in end-to-end hardware lifecycle management, from procurement and production through warehousing, distribution, and field sustainment.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above