Technical Program Manager III

About the Opportunity

The company is seeking a Technical Program Manager III to drive the successful execution of complex, cross-functional programs supporting service experience transformation and enterprise tooling initiatives. This role will be responsible for leading program strategy, managing dependencies across multiple teams, and ensuring timely delivery of high-impact initiatives. The ideal candidate will bring strong expertise in technical program management, agile delivery, and stakeholder engagement, with a proven track record of driving large-scale programs in fast-paced, ambiguous environments.

Key Responsibilities

• Lead end-to-end execution of complex technical programs, ensuring delivery within scope, timeline, and quality expectations
• Drive program-level planning, including roadmap development, milestone tracking, and dependency management across multiple workstreams
• Facilitate agile ceremonies such as stand-ups, sprint planning, demos, retrospectives, and release gates
• Manage cross-functional coordination across engineering, product, operations, and business teams
• Track and mitigate program risks, issues, and dependencies, ensuring timely resolution and stakeholder alignment
• Translate business priorities into actionable technical requirements, delivery plans, and acceptance criteria
• Own program reporting, including executive-level updates on status, risks, and mitigation strategies
• Coordinate delivery across enterprise platforms including AI/automation tools, CRM systems, and knowledge management systems
• Drive change management initiatives, including business-to-team mapping and process transformation
• Ensure knowledge transfer, documentation, and operational continuity across programs

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with the practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills

• 4–6 years of experience in Technical Program Management or Project Management in large-scale environments
• Strong experience in project planning, scheduling, tracking, and risk management
• Experience delivering technology or business application solutions across multi-platform systems
• Experience facilitating agile methodologies and managing multiple concurrent workstreams
• Strong stakeholder management, communication, and cross-functional collaboration skills
• Proven ability to operate in fast-paced, ambiguous environments and manage competing priorities
• Experience translating business needs into technical requirements and execution plans
• Bachelor's degree in Computer Science, Engineering, or a related technical field

Preferred Qualifications and Skills

• Experience working in large technology organizations or big tech environments
• Exposure to AI/automation tools, CRM platforms, or enterprise systems
• PMP or PMI certification
• Strong executive communication and reporting experience

Education

• Bachelor's degree in a relevant technical field or equivalent work experience required
• Advanced degree or PMP certification preferred

Company Description

The organization is part of a new generation of consulting and software development companies that blends diversity, innovation, and integrity with real business results. Its structure rejects any strong hierarchy, empowering the team to deliver excellent results. It is a woman- and minority-led firm. Every day, the team challenges itself to be considerate, fair, and to re-think what great outcomes mean for customers. This permeates down to how every interaction is approached, on every project, for every client. Individuals will thrive here if they are a dynamic self-starter, a difference-maker, or someone who wants to deliver great results, without constraints. Joining the organization means becoming part of a global community, having a say about one's own career journey, and getting a chance to give back to causes that matter. Individuals will experience working with Fortune 500 companies and high-performance teams across numerous industries.

Benefits

• Medical, dental, vision, and life insurance
• Paid holidays
• 401K with matching
• Networking and career learning and development programs