Technical Program Manager II

About the role

Plan, direct, manage and coordinate the combined functions of end user device (e.g., personal computer (PC), laptop, tablet, smartphone) support, server administration, computer system implementation and maintenance and database administration for an assigned area; provide oversight for department technology planning, needs and overall budget; coordinate with citywide information technology resources and efforts and provide highly responsible and complex administrative support to assigned Department Director.

Responsibilities

• Assume full management responsibility for department or division technology services and activities.
• Oversee collaboration with departmental business units to understand their strategic and operational goals; align department technology services and activities with those goals.
• Provide oversight for department technology planning, needs and overall budget.
• Manage the development and implementation of department technology goals, objectives, policies and priorities.
• Manage a variety of functional and technical duties to support information technology systems and programs in assigned area; serve as the liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs and software applications.
• Establish, within citywide and departmental policy, appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
• Plan, direct and coordinate, through subordinate level staff, the